Reservations Trainee (Internship)
Grand Hyatt Grand Hyatt Barcelona ES - BarcelonaInternHourly/Entry Level EmployeeFull-timeReq ID: BAR000317Local
Summary
Kickstart Your Career with a Full-Time Internship at Grand Hyatt Barcelona!
Are you a hospitality student eager to launch your career in a dynamic and supportive environment? Look no further! Join us at Grand Hyatt Barcelona for an exciting full-time internship opportunity in the Reservations Department.
Your adventure in hospitality starts here!
What You’ll Be Doing:
As a Reservations Trainee, you will gain hands-on experience in hotel reservations management while developing essential skills in customer service, revenue management, and operations. Your responsibilities will include:
1. Reservation Handling: Shadow and assist in booking processes, ensuring accuracy and seamless guest experiences.
2. Guest Communication: Learn to manage reservation inquiries via phone, email, and online travel agencies (OTAs) such as Booking.com and Expedia.
3. System Management: Get trained in Opera (PMS) and Reserve Reservation System, mastering profile management, updating reservations, and handling group/corporate rates.
4. Payment & Revenue Control: Assist in reviewing payments, handling credit card rejections, and ensuring correct rate application.
5. Daily & Weekly Operations: Support the team in checking overbookings, long stays, special requests, and reconfirming reservations.
6. Collaboration with Other Departments: Work closely with Sales, Marketing, and Front Office to align guest reservations with operational needs.
7. Process Improvement: Learn standard operating procedures (SOPs) and contribute ideas for optimization.
Qualifications
What We’re Looking For:
8. Full-Time Commitment: This is a paid internship, Monday to Friday. Please note that housing is not included.
9. Educational Collaboration: You must be able to sign a collaboration agreement with your school or study center.
10. Work Authorization: You need to have legal authorization to work in Spain or your University must be approved for Internships in the EU.
11. Relevant Career Path: Your studies should be related to the internship.
12. Language Skills: Advanced or fluent English, along with advanced Spanish.
13. Passion for Learning: We seek individuals with a strong desire to learn and grow.
What You’ll Love About Us:
14. Career Development: This is an excellent starting point for your professional journey.
15. Vibrant Work Environment: Our team is young, dynamic, and supportive. We help each other, share laughter, and are passionate about our industry.
16. Employee Perks: Enjoy complimentary meals in our Employee Cafeteria.
17. Engaging Activities: Participate in our festive, recreational, and training activities.
18. Mentorship: Benefit from guidance and support to help you thrive.
19. Enjoy 12 complimentary nights at Hyatt hotels worldwide after 90 days of service.
20. Our Values: We uphold respect, integrity, empathy, experimentation, inclusion, and wellbeing.
At Hyatt, we care for people so they can be their best!