My client, a leading European SaaS company in the hospitality industry, Private Equity backed, in full acceleration with an ambition to grow, is looking for its Key Account Director (KAD) to lead its strategic global accounts (€1M average ticket, 3–4 accounts per KAD).
Building executive-level relationships (C-suite, board level when relevant)
Executive relationship management
Orchestrating internal collaboration (Product, Customer Operations, Finance, Sales Leadership)
Influencing the product roadmap through structured feedback and commercial insights
Executive-level churn risk management
Identifying white-space opportunities (countries, brands, BUs)
Mentoring Key Account Managers (depending on profile)
8 to 12+ years of experience in enterprise account management, strategic sales, or commercial leadership in B2B SaaS
~ Proven experience with strategic accounts — managing multi-million € accounts, average tickets of ~€1M, portfolios of 3–4 strategic global accounts
~ Hospitality / QSR / FSR SaaS expertise strongly preferred — strong connection with the quick-service / casual dining / restaurant chains ecosystem
~ Experience with CRM & customer success platforms (Dynamics, Planhat or equivalents)
~ Management experience : preferred but not mandatory — career path toward Lead KAM / team management
Full-time permanent contract