What your day will look like: Maintain strong relationships with existing clients to ensure satisfaction and retention
Monitor customer satisfaction and resolve issues proactively
Provide feedback to management on customer needs, product gaps, and market opportunities
Collaborate with internal teams (marketing, pre-sales, channel sales) to align strategies
Work closely with suppliers and departments for special pricing opportunities
Ensure compliance with company policies and ethical standards
Stay updated on industry trends, competitor activities, and technical product information
Participate in regular training and development programs
Develop and maintain extensive working knowledge of Genetec\ 's software solutions, including the ability to create small- to medium-sized system designs and BOMs
Assist in the development of tailored sales tools and presentations to support