Join to apply for the
Product Onboarding Specialist Italian Market
role at
Factorial2 days ago Be among the first 25 applicantsJoin to apply for the
Product Onboarding Specialist Italian Market
role at
FactorialGet AI-powered advice on this job and more exclusive features.This range is provided by Factorial. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range
Hello!
At Factorial we're looking for a new
Product Onboarding Specialist
for the
Italian Market
to help us boost the company to the next level.
The Role
As part of the
Onboarding Specialist team, you will be responsible for onboarding new clients, ensuring our clients
use the platform to its fullest, and
gathering customers' feedback. One of your greatest challenges will be to make sure our product can be
fully adapted to the client's needs.
This requires you to understand their processes and problems and detect possible improvements and opportunities in the product.
What will you be doing:
Onboard our new Italian customers by assisting them via video call and e-mail until Factorial is fully implemented in their organization.Bring a consultative approach to customers to ensure a fully customized experience setting up their accounts.Understand our client's problems and needs and gather their feedback.Share improvement points that can help us create the best customer journey and unlock the market
Your Profile
Proactive:
you will need to find the best way to ensure your accounts are fully activated and that clients have the best experience implementing FactorialFast Learner:
you can quickly become an expert on the software and it's easy for you to keep up-to-date with product updatesProblem-solving mindset:
the ability to propose alternative solutions and workarounds to answer unexpected requests from clientsGood sense of analysis:
while onboarding our clients, you will have to understand the specificities of the market and translate this knowledge into information that can be used by the Product team to further improve our solutionSpeak native-level of ItalianPrevious experience as an Onboarding Specialist/Implementation owner or experience in Client Success is a plus.Knowledge of Human Resources is a plus!
Perks of being part of our team
High growth, multicultural and friendly environmentSave expenses with Cobee
and get your salary in advance with PayflowHealthy life with Gympass ️ and Alan as private health insurance ????Language classes with Yolk AcademySyra discounts, Nora & Apeteat lunchBreakfast in the office, organic fruit and free caffeine and theineFlexible schedules, pet Friendly
and no dress code!
About Us
At Factorial, we’re building the leading business management software for companies of all sizes.
Our platform centralizes key workflows across HR, finance, and operations, freeing teams from manual processes so they can focus on what really matters:
leading, growing, and taking care of their people.
With over 1,200 employees across 7 markets, we serve 700,000+ users and are one of Europe’s fastest-growing SaaS companies, backed by top-tier investors and proudly headquartered in Barcelona.We believe in bold goals, radical ownership, and inclusive collaboration. If you're excited to shape the future of business management technology, we’d love to meet you.
Our Values????
We own it:
We take responsibility for every project. We make decisions, not excuses.We learn and teach:
We're dedicated to learning something new every day and, above all, share it.We partner:
Every decision is a team decision. We trust each other.We grow fast:
We act fast. We think that the worst mistake is not learning from them.
Seniority level
Seniority level Entry levelEmployment type
Employment type Full-timeJob function
Job function Sales and Business DevelopmentIndustries Software DevelopmentReferrals increase your chances of interviewing at Factorial by 2xSign in to set job alerts for “Product Specialist” roles.
Underwriter – Beazley Product Solutions (International)
Product Onboarding Specialist Portuguese Market
951 | Research and Engagement Manager (Lead Generation Specialist)
Lead Product Manager - Billing & Invoicing
Product Planning Specialist - Sector Motocicletas
Greater Barcelona Metropolitan Area 1 month agoSenior Product Manager, Self-service Tools - Quick Commerce
Senior Product Manager, Self-service Fulfillment - Quick Commerce
Business Analyst (Reporting & Analytics)
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr