About the Company - Atento is an award-winning global CX solutions company that creates exceptional experiences for the world’s leading brands and their customers. We are an ambitious team of innovators, risk-takers, and game-changers who thrive on solving complex problems.
About the Role - We are seeking bilingual candidates (English and Spanish speakers) to work for a top social media company.
Responsibilities
1. Handle and resolve end-to-end product troubleshooting and customer support for a popular social media platform.
2. Manage case volumes across email and chat channels.
3. Ensure high customer satisfaction by maintaining service quality, providing regular updates, and managing the case journey.
4. Adhere to service level agreements, and achieve excellent productivity and resolution times.
5. Collaborate with technical specialists to educate advertisers on product features and resolve common issues.
Qualifications
1. BA/BS degree or equivalent practical experience.
2. Proficiency in English (reading, writing, speaking); additional language skills are a plus.
3. 2-5 years of experience in digital advertising or technical customer support/operations.
4. Experience in a contact center or service program within an advertising tech company is preferred.
5. Product support experience is desirable, including via email and chat.
6. Familiarity with social media platforms and digital marketing basics.
Required Skills
Details not specified.
Preferred Skills
Details not specified.
Pay Range and Compensation - Salary: €22,000 + 10% bonus.
Equal Opportunity Statement - *All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.*
Seniority Level
* Associate
Employment Type
* Full-time
Job Functions
* Information Technology, Customer Service, and Marketing
Industries
* Telephone Call Centers, Outsourcing, and Offshoring Consulting
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