Contract & Compensation
Contract: 32 hours/week (night shifts), 4 nights/week, rotating rest days (Mon–Sun)
Salary: €1,586/month (gross) + performance bonuses
Vacation: As per collective agreement (convenio)
Perks & Incentives: Team bonus for every 5-star OTA review + additional bonus linked to revenue KPIs
About Anfitrión Marbella
Anfitrión Marbella is an intimate, art-infused boutique hotel with 19 carefully designed rooms and a bespoke concierge approach. We deliver serene, discreet, guest-centric hospitality. We’re looking for a meticulous Night Auditor who combines warm service with numerical rigor and operational calm.
Role Summary
You own the hotel during the night: guest arrivals and departures, safety, accuracy of the day’s figures, and seamless handover to mornings. You’ll run the night audit, resolve guest needs, and ensure legal and brand standards are met.
Key Responsibilities Execute late check-ins/outs and handle emails/calls with a warm, efficient approach
Run the night audit : reconcile PMS figures, payments, folios; close the day; no-shows; cash and shift reports
Security & safety : periodic rounds, incident logging, emergency response per SOPs
Financial accuracy : process payments, verify postings, balance cash/card transactions
Reporting : prepare daily management reports and distribute to departments
Systems : keep PMS up to date (bookings, allocations, guest profiles; e.g., Cloudbeds
Legal compliance : send “ partes de viajeros ” (Hospederías) to authorities and complete required registers
Reservations : respond to enquiries, provide accurate info/quotes, and capture direct bookings
Standards & confidentiality : follow brand SOPs; protect guest and company data (GDPR)
What You’ll Bring (Must-Haves) Experience : 1+ year in Front Desk / Night Audit (boutique or upscale preferred)
Languages : Fluent Spanish & English (spoken and written)
Numerical rigor & detail : you spot discrepancies and fix them before sunrise
Autonomy : confident working solo at night; sound judgment in unusual situations
Tech : comfortable with PMS and MS Office (Excel/Word); email & OTA portals
Availability : nights, weekends, and holidays as scheduled
Right to work in Spain
Nice-to-Haves (Valued) PMS experience with Cloudbeds, Opera, or MEWS
Knowledge of Marbella area and concierge-style recommendations
Additional languages: French, German, Arabic, Russian
First-aid basics; incident reporting familiarity
Driver’s license
How We Measure Success (KPIs) Zero-error or near-zero error night audit closures
Response times to guest requests within agreed SLAs
Positive review mentions of night service; contribution to 5-star OTA reviews
Clean, on-time handover to the morning team with clear reports
Application Please email your CV (PDF) to adm@villamarina.es
with subject: “Night Auditor – Anfitrión Marbella.”
Include a short note on: (1) your PMS experience, (2) languages, and (3) earliest start date.