Your mission
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As an Account Specialist, you will be the key link between the company and our clients. Your goal will be to ensure an excellent customer experience, support the growth of key accounts, and guarantee smooth order, delivery, and payment processes.
You will work closely with internal teams and customers to drive sales, solve issues efficiently and build long-term business relationships.
Customer service & business support
Build strong relationships with customers and act as their main point of contact.
Provide business insights and recommendations to help clients improve their sales performance.
Share relevant information about Desigual: products, campaigns, sales guide (VM, KPIs and sale-out tools), marketing actions to support sell-out.
Ensure customers have everything they need to successfully sell the brand.
Account management
Manage orders, modifications and returns, ensuring accurate and timely processing.
Handle invoicing, deliveries and follow-ups to guarantee smooth operations.
Resolve operational, commercial or logistic issues quickly and efficiently.
Support key accounts with proactive service and problem solving.
Monitor outstanding payments and collaborate with the finance team to reduce overdue balances.
Financial & credit coordination
Follow up on payments, overdue invoices and account balances.
Work closely with the Credit department to monitor customer risk.
Ensure guarantees or prepayments are received when required.
Data & reporting
Ensure customer master data is accurate and properly maintained by setting up new accounts, updating commercial & financial information.
Prepare files and reporting for the client or Area Managers, extracting and analyzing information of sales, product or orders.
Cross-team collaboration
Work closely with other areas/departments (Business Partners, Area Managers). xhfqzwm
Ensure smooth coordination to improve customer satisfaction and sales performance.
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