Journal Manager
- We are looking for a Journal Manager who is fluent in Portuguese, Spanish and English.
- You will mainly handle Brazilian Society titles as well as a few Spanish or English titles. You will join a team of 12 Journal managers based in Barcelona and become part of Journal Content Operations (JCO) with colleagues in Paris, USA, Exeter and Chennai.
- JCO manage the editorial process for 2500 journals through identifying and solving bottlenecks, delays and problems, whilst working with editors, editorial offices and publishers to continuously improve. We are responsible for setup, maintenance, configuration and user support of the editorial systems. For selected journals, we also drive the peer review process and manage all editorial communications with authors and reviewers.
- We are in addition responsible for managing the annual production planning and execution of nearly 500.000 accepted articles in 2,500 journals - in close collaboration with our production suppliers - including copy-editing, proofing, typesetting, advertising placement, issue compilation and final publication online and in print.
- Purpose of the Job
- Process management / Timeliness and Quality
- To manage the entire end-to-end process of publication of journal articles and issues, i.e., from submission of articles for peer review to final issue publication (electronic and paper)
- To deliver editorial (pre-acceptance) services to Editors, Authors and Reviewers according to the Service Level set per journal (A, B or C) and specific needs of journals or Editor/Author/Reviewer communities;
- To deliver production (post-acceptance) services according to baseline production services or Service Level agreements set per journal for Society and special journals;
- To publish articles and issues according to budget.
- Communication and Customer Focus
- To provide written and verbal reports/feedback on journal performance
- To notify Editorial Production management, Publishing and Editors of problems and/or delays in the Editorial review process and/or Production process;
- To suggest and implement means of improvement in the end-to-end process;
- To focus on continued improvement in the service that Elsevier provides to the journal scientific communities;
- To work effectively in a team environment with fellow Journal Managers, displaying a positive and constructive approach to conflict and problem resolution and customer interactions;
- Act as a single point of contact and liaison person for all aspects of the end-to-end journal publication process for internal departments (such as Publishing), for Editors, Authors and Reviewers and/or Society contacts, professionally representing Elsevier in all dealings with external contacts;
- Provide first-line support to Editors, Authors and Reviewers through the communication system and ensure queries are answered within the agreed time or directed to appropriate department as needed.
- Education, Knowledge, Skills and Experiences
- Fluent in Portuguese and Spanish, good English level (C1);
- University degree or equivalent;
- Previous high level administration/account or project management and customer service experience desired;
- Excellent communication skills (both verbal and written)
- Excellent organisational skills; ability to prioritise; decisiveness; cost awareness; problem solving;
- Strong customer focus and service orientation balanced with attention to company interests;
- Strategic outlook
- Functional and Technical Competencies
- Pro-active approach - Anticipate pain points and act accordingly, take ownership of problems through to full resolution. Once trained and competent as a JM, take on project work and/or "Knowledge Champion" roles to develop knowledge and skills;
- Effective teambuilding skills - Create an environment of mutual respect between self and colleagues by being versátil and adaptable, good interpersonal skills, positive role model;
- Relationship building skills - Ability to alter approach and communication style as appropriate for diverse personalities and working styles to ensure strong connections and effective relationships are quickly established and maintained.
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