Overview
Viking is now looking for customer-focused employees for their offices in Torrevieja!
We are searching for those who work well independently and are passionate about delivering excellent service to our customers. Our customers may find themselves in vulnerable situations and it is important to us that they receive the right assistance. As a customer consultant at Viking, you will work as part of a larger team that helps and supports each other when needed.
As a customer consultant, your tasks will involve receiving and responding to phone inquiries from our customers who need roadside assistance. To accomplish this, you will work as a customer consultant in various systems to solve the challenges as effectively as possible. Additionally, you will assist our partners in the insurance and automotive industry with various questions related to roadside assistance.
Responsibilities
Responsibilities include handling incoming phone inquiries from customers in need of roadside assistance and using multiple systems to address and resolve issues efficiently. You will also provide support to partners in the insurance and automotive sectors with questions related to roadside assistance.
Qualifications
* Experience in customer service would be an advantage
* Fluent in Swedish, both spoken and written
* Proficient in English, both spoken and written
* Good knowledge of data/technology
* A clean criminal record is a prerequisite
Personal qualities
In terms of personal qualities, you are ideally someone who values good work ethics and has strong teamwork skills. You excel in communication and are comfortable working both individually and in a team, as well as being at ease with data and the phone as work tools. You are solution-oriented and approachable, both with customers and colleagues. It is an advantage if you are curious and eager to acquire new knowledge - our days are very dynamic, and we are constantly evolving.
What we can offer
* Newly renovated offices with sea views in the center of Torrevieja
* A great working environment with experienced and curious colleagues
* Comprehensive and structured training and excellent opportunities for personal and professional development
* A rotating schedule
* Competitive conditions
We look forward to hearing from our new colleagues! If you have any questions, please use Teamtailor to communicate. We do not answer questions on the phone.
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