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About Us
The payments market is one of the most exciting technology sectors today, valued globally at over $2 trillion by McKinsey, with an annual growth rate of 13-15%. Major brands like Apple, Google, Amazon, Tencent, Alibaba, Square, Stripe, and Adyen are investing heavily in this space. Planet is a technology company transforming payments by prioritizing customer experience, helping clients deliver better service to guests, shoppers, and consumers worldwide. We operate in a dynamic and expanding market, partnering with prestigious brands across Retail, Hospitality, and Financial Services.
To meet consumer demands, payments must be simple, safe, and invisible—integrated seamlessly into business software. By combining software and payment technology, Planet is creating a connected commerce ecosystem that enhances payment experiences. With organic growth and backing from private equity firms Advent International and Eurazeo, we have the capital and expertise to expand through acquisitions.
Function Overview
As part of Global Operations, you'll work with a diverse, talented, customer-centric team worldwide. We aim to build a world-class operation, empowering you to make a difference and serve customers with an easy, connected, and flawless experience. Opportunities span customer service, technical support, onboarding, Tax Free, training, and more. We offer unparalleled prospects for growth, learning, and career development. We are rapidly expanding and seek ambitious individuals eager to join the connected commerce revolution.
Role Overview
You will serve as a Subject Matter Expert for Planet’s merchants and partners globally, directly assisting them with complex technical and operational inquiries. As a partnership support agent, your work will directly impact their ability to process payments, leverage products, and grow their businesses.
What you will do
* Be a key knowledge source on Planet Payment offerings, APIs, Point of Sale SDKs, hardware, and industry-standard integration practices.
* Advocate for our products internally, track issues and bugs, and contribute feedback to improve the platform.
* Advise merchants on implementation best practices and address their specific concerns.
* Collaborate cross-functionally with Sales and Account Managers to grow the merchant pipeline and facilitate onboarding.
* This is a full-time role requiring work on holidays and weekends to ensure business continuity.
Who you are
* 4+ years experience in technical support for software solutions.
* Innovative with strong problem-solving skills and comfortable with ambiguity.
* Enthusiastic about providing assistance and regarded as a technical expert.
* Eager to learn new products, technologies, and processes, integrating them into workflows quickly.
* Driven by solving problems and delivering excellent customer experiences.
* Proven ability to learn and work with complex technologies like APIs, databases, SDKs.
* Excellent communication skills and a team player fostering knowledge sharing.
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