Join to apply for the Customer Service Representative France role at SolenisGet AI-powered advice on this job and more exclusive features.Position Title :
Customer Service Representative (CSR) – Front Office (France Market)Location :
Viladecans, SpainCompany :
SolenisAbout UsSolenis is a leading global provider of water treatment and industrial process chemicals. We work across various industries offering innovative solutions and services that ensure optimal performance and sustainability. Committed to customer satisfaction, we are expanding our team to support the French market and strengthen our relationships with clients and partners.Job DescriptionWe are looking for a Customer Service Representative (CSR) – Front Office for the French Market to join our dynamic team in Viladecans, Spain. This role will be the first point of contact for our French-speaking clients, playing a key role in order management, complaint resolution, and ensuring smooth communication between departments.Key ResponsibilitiesManage and process customer orders from initiation to completion, ensuring accuracy and timely execution.Serve as the main contact point for French-speaking clients, sales, and internal teams, handling inquiries and providing excellent customer service.Coordinate with production plants and transportation teams to ensure on-time delivery of products.Monitor and follow up on shipping activities to ensure all customer orders are completed.Handle customer complaints, returns, and other requests, providing quick and effective solutions.Work closely with internal teams, including sales and logistics, to resolve operational issues and ensure customer satisfaction.RequirementsNative or near-native proficiency in French (spoken and written). Professional proficiency in English (B2 or higher). Functional knowledge of Spanish (B1 or higher), with the ability to communicate clearly in everyday and professional settings.Proven experience in customer service or order management, preferably in a similar industry.Strong communication and interpersonal skills.Ability to manage multiple tasks in a dynamic environment.Proactive attitude and solution-oriented approach to customer issues.Knowledge of SAP or other ERP systems is a plus.High attention to detail and organizational skills.What We OfferCompetitive salary package and benefits.Opportunity to work in a global, dynamic company with a supportive team.Opportunities for professional development and growth.Diverse and inclusive work environment where your contributions are valued.How to ApplyIf you are passionate about delivering exceptional customer service and thrive in dynamic environments, we would love to hear from you! Click on "Apply" and upload your resume.Solenis is committed to an inclusive culture that recognizes and values diversity. We work daily to build an inclusive and diverse work environment.J-18808-Ljbffr
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