Who are we?
Blue is a game-changer in the digital marketing world, by providing retargeting campaigns to over 1000 clients worldwide, through our in-house AI technology, ensuring our partners a 100% risk-free added revenue with no investment.
As part of our company, you will be positioned among the fastest-growing digital marketing companies in its sector. With the office in Spain, and its presence in Brazil and Argentina, Blue takes pride in being a truly diverse global organization. In essence, we are guided and believe in the strength of our values: compassion, respect, accountability and teamwork.
Alongside, Blue Media Services (BMS) is a customisable AdTech platform that allows users to create and manage high-performance digital ad campaigns with full control, transparency, real-time analytics, and advanced automation.
What are we looking for?
Blue is looking for a Senior Account Manager to support the Head of Account Management by ensuring high-quality client communication and consistent service standards across the team. In this role, you will guide our Client Relationship Specialists in their day-to-day client interactions, provide senior-level support when needed, and help foster a strong, collaborative service culture. You will also manage key strategic clients that require elevated attention due to their financial or brand significance, ensuring they receive exceptional care and long-term partnership value.
Responsibilities
* Support and guide Client Relationship Specialists in their daily communication with clients.
* Ensure timely responses to internal requests that require immediate client communication.
* Hold regular online meetings with clients to maintain satisfaction, retention, and proactive engagement.
* Act as the senior escalation point when clients request a higher-level representative.
* Maintain strong relationships with major strategic clients and ensure they receive high-level support.
* Monitor client satisfaction rates and align on improvement actions with the Head of Account Management.
* Provide direction, feedback, and communication best practices to Client Relationship Specialists to ensure consistency.
* Collaborate with internal teams to support Client Relationship Specialists and ensure efficient processes and client alignment.
Requirements
* Strong leadership and communication skills with the ability to guide and motivate team members.
* English proficiency.
* High level of client relationship management experience.
* Ability to act quickly under pressure and handle escalations in a professional manner.
* Organized, proactive, and detail-oriented.
* Strong understanding of account management processes within digital or affiliate environments.
* Experience managing strategic accounts is a strong advantage.
What's in Blue for you?
* Great environment and team spirit.
* 37.5 working hours/week.
* Entrance flexibility between 8-10am.
* Remote work on Fridays.
* Health insurance.
* Flexible remuneration with Cobee for meals, public transport and nursery.
* Coffee, tea and fresh fruit everyday.
* In office events: workshops, celebrations, department lunch...
Note: This is a full-time, onsite position. Applicants must have a Spanish work permit and be able to work at our office in San Pedro de Alcántara (Málaga).
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