**Summary**:
**About the position**:This position is Non-appropriated Fund (NAF) and is located at the Hotel Frontera, Morón Air Base, Spain.This position provides general office and financial support to lodging management for the small category lodging operations.
**This position does NOT offer logístical support.**
**This job is open to**:
**The public**:
- U.S. Citizens, Nationals or those who owe allegiance to the U.S.
**Clarification from the agency**:
Please see the "Who May Apply" section under the Qualifications section.
**Duties**:
Performs various management support functions to include preparing general correspondence and budget submissions. Processes all purchase orders and receiving reports in internet-based purchasing software. Monitors current projects to ensure delivery of items on order. Prepares lodging time records for payroll processing and assists with payroll discrepancies; tracks labor hours to ensure compliance with Air Force Guidance. Approving official for NAF Government Purcha se card (NAF GPC)/Purchase Card (P-Card) Program. Reviews night audit reports and resolves out-of-balance accounts or reports. Works with Guest Service Representatives to fix posting errors. Works directly with guest or unit in collecting fees. Prepares bills. Answers Guest Folio phone inquiries and follow ups. Calls and/or mails correspondence to customers as necessary in order to update accounts. Conducts research to assist NAF Accounting Office (AO) in balancing accounts receivable. Prepares monthly surcharge calculation. Processes daily credit card deposits. Reviews NAF-T reports. Controls petty cash fund. Designated records custodian of lodging files and ADPE. Serves as back-up administrator for the lodging automated data system. Adds, deletes or updates user codes as needed. Adds reports or batches as needed. Updates contract-lodging codes. Updates rates. Adds or changes transaction codes as needed. Coordinates room code changes though AFSVA. Able to verify backups of the database are occurring successfully (both SQL and tape). Oversees lodging awards program as directed by management, scheduling team socials and working with section manager for appropriate activities. Commercial Hotel liaison. Responsible for monitoring lodging's hospitality training and development programs in accordance with Air Force Lodging standards. Tracks courses required to maintain or earn hospitality certifications which meets Lodging program objectives. Works with section supervisors to determine training needs. Coordinates with the Services training staff for opportunities and creates training calendars for all lodging employees. Schedules employees for training classes and communicates with appropriate managers to ensure employee attendance. Oversees small study groups or self-directed studies as needed to complete lodging courses. Coordinates with Lodging Manager and Assistant Manager to establish and maintain budgets for staff development, incentives and recognition items. Ensures completion of all hospitality training required for certification with the Educational Institute. Coordinates with the Educational Institute to obtain training dates, materials, and instruction plans. Conducts quarterly or other training record reviews and briefs results to lodging management. Assists management with tracking Customer Service trends. Monitors customer feedback and comment cards and schedules remedial or additional training for lodging staff as appropriate. Under direction of management develops schedule to ensure the quality assurance evaluation program is conducted in accordance with AF standards. Responsible for overseeing lodging specific new employee training and regularly briefs lodging management on course schedule, expectations and solicits presenters. Watches and reviews processes and performance in the workplace and adjusts staff development program to address any performance shortcomings noted. Forwards list of complete training and staff development to supervisors so their AF Form 623 or AF Form 971 is documented. Performs additional duties as assigned.
**Requirements**:
**Conditions of employment**:
- This position requires the incumbent to complete a background investigation with favorable results.
- Incumbent must be a US Citizen assigned to Moron AB, or a spouse/family member of someone assigned to Moron AB.
**Qualifications**:
- Business Based Action
- Family Member Preference
- Military Spouse Preference
- Outside Applicant Veteran
- Spouse/Widow/Parent of Veteran
- Transition Hiring Preference
**Qualifying Experience**:
**Education**:
Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution in order to qualify.
**FOREIGN EDUCATION**:Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at