Field services engineer (m/f) (alcobendas)

**Contexte et environnement***:
**Who are we?**ESS division for Saft strengthens the company's ability to serve the general energy storage market and to support the transition to renewable energy.

We are looking **as soon as possible** for a **Field Services Engineer** to provide technical support on the field. The Field Services Engineer is accountable for:

- Installation & Commissioning of new Lithium ion Energy Storage Systems (Containers) for EMEA regions and in specific cases worldwide.
- Operation & Maintenance Service support for legacy lithium ion products.

**Activités***:

- Ensure adaptation of product : battery solution, PCS/MVPS, MV/HV gear, and overall plant setup to meet customer needs.
- Ensure conditions of use and maintenance onsite are compliant with the product.
- Reassure customers of applicability of Saft solutions vs. the competition.
- Provide remote monitoring & diagnostic support to sites as required and when applicable.
- Train local 3rd party providers/sub-contractors with routine preventive and corrective maintenance and coordinate with them to resolve system issues as quickly as possible.
- Support the bidding process with any related past field experience.
- Acquire Product knowledge and adapt to changing market requirements.
- Collaborate in the analysis and structure that characterize various service scenarios.
- Help In the creation and transmittal of field knowledge to the Engineering Teams, Customers, and 3rd party partners/subcontractors:

- Define technical content of technical information such as: documents, Diagnostic Software/hardware tooling, technical literature (example: user manuals) and support their publication.
- Define and conduct Training Sessions.
- Ensure In field-service function at customer/partner facilities and test labs, providing services such as:

- Service Intervention.
- Training of customer and 3rd party partners/subcontractors.
- Verification of product functionality.
- System and Component Troubleshooting.
- Component replacement.
- Guarantee compliance and promotion of Corporate Safety Policies.
- Analyse customer satisfaction.
**- Engineer, technical and electrical skills/knowledge (energy, electronics, electrical engineering, automation, etc...)
- Experience on the field. Work experience Outdoor and in an international environment Knowledge of batteries.
- Knowledge in electricity
- REA certification:

- Having completed 20 hours of training related to prevention in construction and in their specific specialty.
- Having completed 60 hours of training to qualify as a “Safety Resource” on site, plus 6 hours of training in their specialty.

**Informations supplémentaires***: