CRM, Customer Success & Marketing Automation Associate – Mautic Specialist
This hybrid role combines deep hands-on expertise in Mautic with multichannel Campaigns and Customer Success coordination across clients, internal developers, and the CEO. You will act as both the technical marketing operator ensuring campaigns run smoothly and the primary contact for delivering value in our managed deliverability and profit-optimized ESP services.
Key Responsibilities
MK Technical Operations & Analytics
* Manage the Mautic stack – installations, upgrades, plugins, security.
* Audit and optimize server cronjobs via SSH in collaboration with DevOps.
* Handle messenger triggers and consumer workers.
* Query engagement data using Amazon Athena (SQL) to validate KPIs and generate insights.
* Monitor email deliverability with tools like InboxTracker, Litmus, and MXToolBox.
Approximately 95% of your time.
* Integrate Mautic with client websites, e-commerce, CDP, BI, and ad platforms via API and Webhooks.
Customer Success & Coordination
* Serve as the main success contact for assigned accounts: schedule meetings, gather requirements, create tickets, and track SLAs.
* Coordinate hand-offs between the development team, CEO, PM, and clients to ensure clarity on expectations, blockers, and timelines.
* Present weekly performance reports highlighting growth metrics and next steps.
* Collect feedback and convert it into backlog items or optimization ideas.
Project Prioritization & Growth
* Co-manage JIRA boards with the CEO, prioritizing tasks for maximum ROI.
* Conduct small-scale experiments (e.g., subject-line tests, new segment rollouts) and analyze results.
* Identify and scope new customer prospects fitting our large email volume profile.
* Required experience: 2–4 years in CRM/Marketing Automation, with at least 1 year as primary Mautic owner.
* Proficiency in SQL (Amazon Athena), Linux CLI, and familiarity with AI tools (e.g., ChatGPT, Copilot).
* Ability to explain technical concepts clearly to marketers and executives.
* Strong project management skills, attention to detail, and a lean, iterative mindset.
* Mastery of AI tools for rapid content drafts and queries.
* Bonus skills: experience with Optimove, Bird.com, Klaviyo, Braze, or Iterable.
* Alignment with Amazon Leadership Principles is preferred.
Stack Overview
Technologies include: Mautic v5.2.3+ (Orion), SparkPost, Amazon SES, qMail, AWS S3, Athena, Tableau, Ubuntu 22, CloudWatch, Bitbucket/GitHub, InboxTracker, Litmus, MXToolBox, HetrixTools, EmailOnAcid, ChatGPT, and other LLM tools.
What We Offer
* Remote-first culture (CET±4h) with flexible hours.
* Full-time or part-time roles with competitive salary, performance bonuses, and potential stock options.
* Impact on brands sending over 10 million emails/month.
* Opportunities for accelerated learning in deliverability, data, customer success, and AI-driven content.
* Join a dedicated team that values sanity, transparency, and shareholder value.
Success Milestones (30/60/90 Days)
Celebrate milestones such as setting up new sending domains, managing client success, and autonomously handling multiple clients with minimal oversight.
Application Instructions
* Share a brief video walkthrough of a Mautic or Athena project you led.
* Provide an Athena query example counting bounced emails in 24 hours.
* Include a snippet of cron jobs you've improved or added.
* Send your email application; if suitable, we will arrange a Google Meet interview.
About Data Innovation
We empower marketing and CRM teams to increase revenue and efficiency using our custom ESP stack, advanced analytics, and AI tools. Our clients include Nestlé, Brown-Forman, and various agencies and startups. We are a small, high-ownership team working directly with the CEO to develop innovative projects and deliver exceptional value.
Note: 95%.
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