PWould you like to join an international atmosphere and be involved in projects across Europe and with impact worldwide having the opportunity to consolidate your career? This is your opportunity! /ppWe are looking for an Cloud Platform Operations Service to join our team! /ppbr/ppbPurpose /b /ppThe role of the Cloud Platform Operations Service Expert consists of resolving customer service requests, identifying and solving problems, resolving incident tickets, and maintaining close communication with product teams and other stakeholders, always considering customer needs, company objectives, and defined service KPIs. /ppbr/ppbPlatform Operations Service Incident Management /b /pulliSingle point of contact for user incidents. /liliRecord and categorize incidents with qualified information in ticketing tools (ServiceNow, Jira, etc.). /liliComplete incidents reported by users with accurate and relevant information. /liliEvaluate incidents for escalation and initiate problem resolution when needed. /liliAnalyze root causes where possible and provide workarounds in case of errors. /liliTrack and resolve incidents; if no immediate solution is found, assign the ticket to the appropriate product team or stakeholders. /liliAct as an interface with product teams, IT, and suppliers. /liliMonitor incidents, drive resolution, and keep users informed. /liliValidate solutions with users when necessary. /liliClose incidents. /li /ulpbr/ppbService Request Fulfillment /b /pulliRecord and categorize service requests in ticketing tools. /liliPrioritize service requests. /liliFulfill requests according to work instructions or forward them to the responsible unit. /liliInform the requester about the request status. /liliClose service requests. /li /ulpbr/ppbOthers /b /pulliAdvise end users on hardware and software usage. /liliSupport Service/Application Owners on support-related topics. /liliAdminister user credentials and accounts. /liliMonitor and report service performance (availability, capacity, and quality). /liliAnalyze incident reports, identify weaknesses, and propose improvement measures. /liliImplement actions to resolve or escalate recurring issues. /liliManage operation and event logs (including classification). /liliStay updated on new technologies to improve existing tools and processes. /li /ulpbr/ppbQualifications Experience Education /b /pulliBachelor’s degree or higher in Computer Science, Information Systems, or Engineering. /liliMinimum of 2 years of experience in service operations activities. /li /ulpbr/ppbTechnical Skills /b /pulliKnowledge of Microsoft Azure Platform (Portal and basic CLI commands). /liliKnowledge of AI ecosystems and workflows. /liliKnowledge of Azure WebApps / Function Apps. /liliKnowledge of ADLS Gen2 Storage Accounts. /liliKnowledge of Azure Databases (SQL Server, SQL DWH). /liliKnowledge of Windows and Linux VMs (Bash, PowerShell). /liliKnowledge of Azure AD Identity Access Management (Service Principal authentication and RBAC configuration). /liliKnowledge of Azure Networking (VNets, NSGs, proxies, and firewalls). /liliBasic knowledge of Azure SaaS (Databricks and ADF). /liliBasic knowledge of Infrastructure as Code (Terraform or similar). /liliBasic knowledge of container management (Docker, Kubernetes). /liliAutomation / scripting skills (Python, PowerShell, etc.). /li /ulpbr/ppbSkills /b /pulliPlatform Operations expertise. /liliIncident and Service Request Management. /liliTicketing systems (e.g., Jira, ServiceNow, others). /liliExperience working with third-party software vendors. /liliExperience with cloud environments/infrastructure (Azure preferred). /liliBasic experience with cloud-based analytics tools (e.g., HDI R, HDI Spark, Databricks). /liliMonitoring and logging experience (Azure Monitor, Log Analytics, Application Insights). /liliBasic experience with big data tools (e.g., Data Science VMs, WebApps). /li /ulpbr/ppbLanguages /b /pulliEnglish: fluent in reading, writing, and speaking. /liliOther languages are a plus. /li /ulpbr/ppbSoft Skills /b /pulliTechnical problem-solving. /liliStrong communication skills. /liliPresentation skills. /liliIntercultural competencies. /liliTeam player. /li /ulpbr/ppbWithin our benefits as employee, we provide: /b /pulliCompetitive salary + variable compensation /lili60% Mobile work /liliFlexible entering hours /lili30 working days of holidays /liliAnnual Training Plan /liliMercedes-Benz benefits (Renting plans, employee discount) /li /ul