**Job Title**: Operations Manager
**Department**: Operations, Logistics and Supply Chain
**Location**: Sitges, Barcelona.
**Reports To**: COO
**Company Overview**:
Company Overview: Bluestone Pharma is a dynamic and innovative medical probiotics company dedicated to the oral microbiome. Over the last 10 years we have established a significant presence in the pharmacy market in over 40 countries worldwide and became category leaders in key European, Asian and Middle Eastern markets. Currently, we are undergoing an expansion and require a strong team-player to fulfill the Operations Manager role.
**Job Overview**:
**Key Responsibilities**:
- **New Order Management**:
- Ensuring a timely and accurate order management workflow process.
- Ensuring correct operational and financial documentation is provided to customers, our manufacturing facility and other stakeholders
- fulfilling internal KPI´s at all times.
- Keep up to date all company product information, codes, customer data, financial data and any other information related to customer fulfillment, invoicing and operations management in the company´s ERP systems.
- Coordinating with the Commercial department on the onboarding of new customers, providing propective logistics solutions to new prospects, ensuring that inter-departamental workflow processes are adhered to and that other departments support the order management process by providing timely input and documention.
- **Logistics Solutions**:
- Collaborate with external transport and logistics companies to develop cost-effective and reliable transport solutions.
- Negotiate rates and contracts with service providers to optimize costs and improve delivery times.
- **Document Management**:
- Oversee the creation of export documentation, including pallet specifications, packing lists, commercial invoices, and customs documents and liaise with customers with regards to order collection.
- Ensure all documentation is accurate, complete, and submitted in a timely manner.
- **International Export Coordination**:
- Oversee the planning and execution of international deliveries to ensure timely arrival and adherence to client requirements.
- Monitor and address any logístical issues, delays, or discrepancies.
- **Process Improvement**:
- Identify opportunities to streamline logistics and documentation processes.
- Implement best practices to enhance operational efficiency and reduce costs.
- **Leadership**:
- Work closely with company management on company initiatives to improve operations efficiency, company performance and customer satisfaction.
**Qualifications**:
- Degree in Logistics, Supply Chain Management or Business Administration, or a related field.
- Minimum 5-7 years of experience in operations management. Experience in export operations in the pharma, medical devices or supplement industry.
- Strong knowledge of customs regulations and international shipping procedures.
- Proficiency in logistics software and ERP systems
- familiarity with Abacus would be a plus.
- Excellent organizational and multitasking skills, including management experience and working in small teams.
- Strong problem-solving abilities and ability to work with a broad range of stakeholders.
- Fluent in English, Spanish and any other languages would be a plus.
**How to Apply**:
Tipo de puesto: Jornada completa, Contrato indefinido
Incentivos:
- Ordenador de empresa
- Teléfono de empresa
- Teletrabajo opcional
Horario:
- De lunes a viernes
Retribución complementaria:
- Bonus por objetivos
Experiência:
- logística, operaciones o supply chain: 5 años (Obligatorio)
Idioma:
- Inglés (Obligatorio)
Ubicación del trabajo: Teletrabajo híbrido en 08870 Sitges, Barcelona provincia
Fecha de inicio prevista 01/07/2025