REQUISITION ID: 12388
LOCATION: Imarcoain, Navarra, ES, 31119
DEPARTMENT: Service
As part of our growth, we are looking for a Group Lead Technical Support (m/f/d) to lead and manage technical support specialist team, working closely with Engineering, Technical Project Management and Technology Management in the Global Service team in Spain, performing relevant tasks as follows:
YOUR TASKS:
- Lead and manage Technical Support Specialist team in the region (functional and disciplinary)
- Creating processes and ensuring guidelines are optimized for team's operation and its further development is in line with the established goals and objectives
- Provide technical guidance and coaching to the team members
- Provide technical expertise/support in assisting on-site or remote field technicians with installations, maintenance, upgrades, and repairs for the wind turbine’s electrical system.
- Diagnoses, troubleshooting, and resolving technical/service issues
- Develop and document technical solutions in Incident and communication of the measures to the respective requestors
- Create knowledge articles and troubleshooting guidelines
- Identify clusters and prepare issues for product failure analysis and align with relevant stakeholders (Engineering, Technical Project Management and Technology Management, regional claim handler)
YOUR PROFILE:
- Bachelor's degree in engineering or a related field or a minimum of five years' experience as Electrician or Mechanical Engineer
- High / Low voltage certificates are good to have
- Fluent in English and Spanish
- Proved hands-on three years' experience in Wind Turbine or in creating technical documentation
- Used to work in an international enviroment company
- Timely and effective management of high-demand technical issues
- Flexibility to travel
YOUR BENEFITS:
In addition to the opportunity to make our world a little more sustainable, we offer you:
*Some offers may vary by location
Nordex adheres to a policy of equal employment opportunity. All employment decisions are made without regard to religion, age, sex, color, national origin, handicap, or other protected class and are in full compliance with all federal and state laws.
ABOUT THE NORDEX GROUP
The manufacture of wind energy plants in the on-shore segment has been our core competence and passion for around 40 years. With more than 57 GW installed capacity worldwide, our turbines supply sustainable energy to more than 80% of the integral energy market and we are one of the largest companies in the wind industry. National subsidiaries in more than 40 markets and production facilities in Germany, Spain, Brazil, the USA, Mexico and India offer our more than 10,400 employees the opportunity for international and intercultural cooperation.
We are growing and together driving forward the expansion of alternative energies worldwide - if you wish, from now on with you. Join the #TeamNordex
We look forward to receiving your application! To make it more convenient for you, we are happy to receive your application without a cover letter.