Overview
Location: Madrid - On-site - Full-time - Permanent Contract
Start Date: ASAP
Are you passionate about delivering exceptional customer service and leading teams to success?
Join our renowned financial services company as a Team Manager for the German market and play a key role in elevating our Customer Service department.
We're looking for a native German speaker with advanced English (C1) and proven experience in customer service and team leadership.
Key Responsibilities
Team Performance Monitoring: Evaluate agent interactions to ensure KPIs are met, offering coaching and guidance to boost performance.
Data Analysis & Feedback: Analyze campaign results to provide constructive feedback that empowers agents to reach their targets.
Customer & Technical Support: Assist with escalated customer queries and support remote staff with technical issues when needed.
Reporting: Prepare and maintain performance reports to ensure continuous and effective monitoring.
Issue Resolution: Proactively handle customer requests to enhance overall satisfaction.
Effective Communication: Foster seamless communication between agents and customers to optimize service quality.
Team Leadership: Use your leadership skills to build team cohesion, motivation, and professional growth.
Onboarding & Integration: Support the smooth onboarding of new agents, ensuring a quick and efficient integration into the team.
What We Offer
Type of Contract: Permanent (with 2-month probation).
Working Hours: Monday to Friday, 9:00-20:00 (split shift) + 1 rotating weekday off (regulated).
Location: Paseo Imperial 14, 28005 Madrid (Edificio Monday) Or Lehmberg Ruiz 21, Centro District.
Salary: €25,000 gross annually.
Training: Fully paid, under contract Mon-Thu 9:00-18:00 Friday 9:00-16:00.
Start of Training: ASAP.
Requirements
Native German speaker.
Advanced English (C1 minimum).
Proven experience in customer service and team leadership.
Strong leadership skills and effective communication abilities.
Residence in Madrid or willing to relocate.
Benefits
Work in a company with real possibilities for growth.
Language classes for all employees (Spanish, French, Swedish, Portuguese...)
Employee experience programme with activities every week.
Special discounts on private health insurance, technology, etc.
Make an impact in our organization and help shape the future of our team. We look forward to meeting you soon!
At Foundever, we're committed to YOU :
Continuous Growth - An innovative training plan designed to support your ongoing development.
Holistic Wellbeing - Move Well, Eat Well, Live Well, Do Well.
Create your best moments.
Join the #FoundeverLife!
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