Account Manager – SMB
Location: Barcelona (Hybrid) Type: Full-time
We're hiring—and we're doing it the Frekuent way. In a world where technology moves fast, we move with purpose. If you're ready to make your next big move and create something meaningful, you're in the right place.
Being part of our dream team isn't just about a job, it's about enjoying the frekuency. If you're ready to be part of this journey and grow together, join us and make a real impact.
Get to know us
Frekuent is a fast-growing company redefining the payment experience, helping businesses turn one-time buyers into lifetime clients through unique loyalty boosters. We believe that the secret to more sales is giving customers less: cashless, contactless and effortless payment solutions that transform the way businesses operate. With Frekuent, transactions happen in seconds, keeping customers coming back for seconds.
About the role
We’re looking for an Account Manager for our SMB segment, focused on building long-term relationships and growing revenue inside our existing customer base.
Your mission is to develop, retain and expand accounts — while staying close to operations and day-to-day needs.
You’ll be the main point of contact for a portfolio of mid-sized clients across sectors such as vending, laundromats, EV charging, gas stations and unattended retail.
What you’ll do
Account management & relationships
* Manage a portfolio of SMB clients, becoming their trusted partner
* Ensure adoption, satisfaction and retention
* Coordinate with Support, Product and Tech to resolve issues
* Lead onboarding, training and activation of new locations/devices
* Track account health, churn risk and upsell opportunities
Growth & expansion
* Identify expansion/upsell opportunities
* Work pipeline of upgrades, new installations and additional services
* Build proposals and negotiate renewals
Market intelligence
* Act as “eyes on the market”
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