Overview
Kaplan International is a leader in the education industry providing premium learning experiences to more than a million students per year and with over 30K employees worldwide.
We are looking for an energetic, motivated, and results-oriented Sales Manager to lead our recruitment call center efforts in Italy and help to continue developing the region and gaining market share from our competitors.
Responsibilities
* Meet and exceed the company's sales quotas and goals by maximizing the sales team’s production by fostering a culture of high accountability, strong work habits, and consistent training/practice.
* Oversee the Sales Department and spearhead the effort to drive revenue through Recruiting, Training, Coaching, and Managing all sales agents. Develop and maintain sales Standard Operating Procedures.
* Work with other stakeholders, primarily Marketing, cooperating to design and execute promotional strategy in the region.
* Measure and assess sales operations effectiveness and efficiency through maintaining and developing business intelligence tools to track sales KPIs: N leads, conversion rates, revenue per sale, refund rate, quality monitoring and performance against productivity KPIs.
* Provide and present data-driven performance feedback to senior management team and stakeholders in consultation with the EU B2C Sales Director.
Qualifications
* Italian native level and high fluency in English.
* A minimum of 2 years of experience managing a B2C/Direct Sales Organization.
* Education industry background or/and contact center experience would be required.
* Good technical skills: proficient with Microsoft Office Suite and CRM environment (Salesforce preferred).
Additional Information
* Compensation and Benefits: Salary income will vary depending on experience.
* 23 labour days of vacation, Tickets Restaurant scheme, discounted medical insurance, free language programs, free coffee, tea, breakfast and fruit.
* Our office: You will be based at our fabulous office in el Eixample, Barcelona, with several restaurants and shops in the surrounding area. We have monthly parties and networking events; recognition programs and awards and we have one of the best collaborative and work-friendly spaces in Barcelona. Our diverse staff and dynamic and young work atmosphere make working at Kaplan an empowering experience.
* Application process: If you fit the profile and are interested in this position, please send us your application file in English (résumé) along with a cover letter. Please note that only applications received through our online platform will be informed of the status of their application.
* Diversity and inclusion: Diversity and inclusion are important to us, and we’re constantly working to improve these aspects. We don’t just accept our differences—we fully support and celebrate them. We’re committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, or gender identity or expression. We strive to be an equal-opportunity workplace.
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