IT Support Engineer
Department: IT
Employment Type: Permanent
Location: Spain, Madrid
Description
Join our international team and take your career to the next level! We are currently looking for an Experienced IT Engineer who is passionate about technology and eager to grow in a dynamic, general environment.
As part of our team, you will benefit from:
- A stable position within a well-established international organization
- An attractive remuneration package
- Opportunities to work with the latest technologies
- Challenging and rewarding projects that support your personal and professional development
- Access to internal and external training programs tailored to your growth
Responsibilities
- Provide IT support to users both on-site and remotely for all technical issues
- Conduct user training on current and newly implemented applications, systems, and services
- Ensure data confidentiality and maintain system security standards
- Test and evaluate new hardware, software, services, and systems
- Support the rollout of new applications and services across the Forterro Group
- Administer Windows-based environments
- Install and configure computer hardware, operating systems, and applications
- Monitor and maintain computer systems, including servers and workstations
- Diagnose and resolve hardware and software issues
- Replace and upgrade computer components as needed
- Administer Azure and on-premises Active Directory
- Manage cloud-based applications (e.g., Office 365, ticketing systems, Atlassian tools)
- Perform network and systems monitoring
- Create and maintain procedural documentation and generate relevant reports
- Propose system improvements and innovative solutions
- Support business operations, including budget proposals, cost allocation, control, and reporting
Skills, Knowledge & Expertise
- Minimum 3 years of experience in a similar role, managing large international IT systems and providing user support
- Strong expertise in computer systems, including software, hardware, devices, and emerging technologies
- In-depth knowledge of Windows system technologies
- Eagerness to learn, with a commitment to mastering selected solutions and technologies
- Proactive mindset, with a focus on task ownership, proposing innovative solutions, and improving existing systems
- Genuine curiosity and enthusiasm for exploring new IT systems and infrastructure solutions
- Familiarity with Cloud technologies (considered an advantage)
- Customer-oriented approach, with a strong focus on internal client satisfaction
- Fluent in English, both written and spoken
- Strong analytical skills, with the ability to assess complex problems and deliver effective solutions