**Job Description**:
We are looking for an **IT Lead** to lead our Travel Insurance Customer Interaction Services.
The IT Lead is responsible for the delivery of features and user stories, providing the team with guidance as to what must be delivered and ensuring flow of the Product through the Squad Backlog.
This role has close relationships with different area as IT Leads from other teams, local and central and business stakeholders of the Travel Transformation Team & Countries
**What you’ll be doing**:
- ** This role will mainly be in the management of travel digital products**:
- Be accountable for estimates on Change Requests, User Stories, Project efforts.
- Develop and manage services as a product across their entire lifecycle: lead the ideation, development, launch, pricing, and continual improvement of innovative products to drive maximum customer satisfaction.
- Define the services from their conception to their launching/go-live and further maintenance.
- Build new services: technical solution selection, costing, recommended pricing, recommended SLAs.
- Provide the Application owners with clear goals and aid in prioritising development so that sprints can be developed, and tasks assigned accordingly.
- Assist in shaping business requirements into viable and valuable enhancements.
- Managing and refining the Product Backlog to best achieve goals and optimize the value of the work performed.
- Scheduling the sprint review, ensuring stakeholder attendance, and leading parts of the meeting such as summarizing work completed.
- Coordinating delivery of the final product to the appropriate users.
**What you’ll bring**:
**Experience - Studies - Skills**- Fast IT focused: ability to leverage AGILE methodologies, DevOps and other rapid development solutions to solve business needs and shorten time to delivery.
- Experience in Agile Methodologies and frameworks (Scrum, Kanban,)
- Technical background (preferably with Software engineering and coding experience).
- Experience in Web, UI/UX and API Development
- Desirable Insurance Business knowledge and proven experience working with insurance markets, preferably travel.
- Ability to work under pressure, to be able to quickly identify shifting priorities and provide concise communications to appropriate parties
- Ability to direct and design solutions based on available and future technologies and architectures
- Ability to manage expectations, both internal and external without compromising solution integrity in the face of shifting priorities.
- Flexibility to work from a variety of locations, often at short notice and ability to work with and direct remote teams
- Empowering team members
- Vision & strategic thinking
- Budget management
- Capacity to adapt quickly to changes and learn in all circumstances
- Listening & Communicating skills
- Team player and able to work collaboratively with others and leverage their skills
- Strong leadership and stakeholder management skills
- ** Advanced English level**
**Who we are**:
We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection - with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive - offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.
**Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)