About Service Club
At Service Club, we are on a mission to make hiring in the service industry smarter, faster, and more sustainable. We empower top brands to find, train, and onboard pre-vetted drivers quickly, while helping jobseekers up-skill and succeed with our award-winning Academy. Backed by funding from top-tier investors including Banco Sabadell, and Mutua Madrileña, we are a high-growth startup revolutionising how the EU workforce moves.
The Role
The Operations Executive is the tactical engine of service delivery within the Academy. This role is responsible for the end-to-end execution of training programs, ensuring seamless coordination between trainers, clients, and partners. As the department transitions from a reactive model to a proactive, tech-enabled function, you will play a critical role in maintaining high-quality standards while supporting the implementation of automation tools designed to scale operations across global markets.
What You Will Do
* Session Management : Oversee the daily delivery of training sessions, ensuring 100% service fulfillment across assigned regions.
* Ticket Resolution : Manage and resolve incoming support tickets via HubSpot, adhering to defined service level agreements based on urgency and importance.
* Trainer Scheduling : Match weekly training demand with available trainers based on location, language, and qualification, maintaining a "contingency bench" to mitigate last-minute coverage risks.
* Client Relations : Maintain regular communication with teams to coordinate delivery standards and propose continuous improvements.
* Trainer Lifecycle : Manage the full lifecycle of trainers, including recruitment, onboarding through Train-the-Trainer (TTT) sessions, and ongoing performance coaching.
* Automation Adoption : Identify operational bottlenecks and support the rollout of new internal tools designed to reduce manual workload in pre-session planning and post-session reporting.
* System Maintenance : Ensure 100% data accuracy in internal trackers, Looker dashboards, and project management tools like Linear .
What You Need
* 3+ years of operations or project management experience (preferably in a startup/scaleup).
* Fluent in Italian AND French AND English/Spanish.
* Strong negotiation skills and an ability to manage risk.
* Strong planning skills with extreme attention to detail in high-volume environments (managing up to 15–20 training sessions per week).
* Excellent verbal and written communication skills.
* Advanced knowledge of Excel for data tracking and analysis.
* Proficiency in project management and CRM tools (e.g., Linear, HubSpot, Asana).
* Familiarity with virtual training platforms (e.g., MS Teams, Disprz) is an advantage.
What We Offer:
* Competitive salary
* Fast-growing, international environment with high impact.
* Hybrid work model – Work 2 days from the office, 3 days from home, plus the flexibility to work remotely for up to 3 consecutive weeks (subject to approval).
* Truly international team – Work alongside talented professionals from 20+ nationalities.
* Extra day off – Celebrate your birthday with a paid day off!
* Prime location – Our office is in the heart of Barcelona, right by the Catedral de Barcelona, offering one of the best city views.
* Wellness & social perks – Enjoy team-building activities, wellness sessions and pet-friendly offices provided by OneCoWork.
* Free coffee, tea, and drinks – Stay energised throughout the day.
At the Service Club, talent comes first. We are committed to equal opportunity employment, regardless of race, color, religion, gender, sexual orientation, age, gender identity, or disability.
Apply now and join us in shaping the future of workforce mobility.