PstrongPosition Overview /strong /ppWe are seeking a Digital Customer Concierge focused on managing the entire online luxury client and sales experience. In this role, you will manage all aspects of the digital journey of clients who purchase their watches and jewellery pieces online. As a new luxury brand, our aim is to surprise and delight each client across every channel. Your role is to create and manage the relationship with clients who purchase through online channels and make the digital experience as delightful as an in-store experience. /ppbr/ppThis includes ensuring that every online interaction reflects the highest standards of luxury. You will be responsible for building deep client relationships through our digital channels, personalising each step of the online journey, and translating emotion into every sale. From initial inquiries to post-purchase follow-up, your work will ensure that clients experience House of Wunder as intensely personal, even from a distance. This is why we see this role as a client concierge focused on the client experience rather than a traditional transactional sales role. /p pstrongKey Responsibilities /strong /ppstrongDigital clients experience, engagement, success, and retention /strong /pulliManage the digital client journey ensuring a seamless process that priorities satisfaction and long-term success. /liliDesign and deliver personalised experiences across email, chat, video calls, and messaging platforms that build trust, strengthen relationships, and foster loyalty. /liliPartner with Marketing to design and execute digital sales campaigns, including seasonal activations, new launches, and pre-order initiatives. /liliAnalyze Salesforce data to manage the long-term client relationship, identify new sales opportunities and tailor outreach to specific client profiles. /li /ulpbr/ppstrongClient interaction and online clienteling /strong /pulliYou will be the first and ongoing point of contact for all online inquiries, delivering fast, warm, and knowledgeable service aligned with the brand’s tone and values. /liliCreate personalised digital appointments and product presentations using video, screen share, and other content tailored to each client. /liliCraft and deliver thoughtful, personalised follow-ups — from thank-you messages to exclusive gifting and curated touchpoints — to foster loyalty and welcome clients into our private community. /liliMaintain detailed client profiles, tracking preferences, key dates, and purchase history to anticipate needs and create moments of surprise and delight. /li /ulpbr/ppstrongE-commerce operational excellence /strong /pulliOversee the full lifecycle of online orders, including payment coordination, luxury packaging, white-glove delivery, and follow-up. /liliManage return and exchange processes with a solution-oriented and client-first mindset. /liliCollaborate with Operations to ensure product availability, timely shipping, and quality control. /liliWork closely with our showroom and sales team to ensure online clients feel part of the brand’s full experience ecosystem. /li /ulpbr/ppstrongDigital innovation CRM excellence /strong /pulliLeverage Salesforce to segment clients, automate key touchpoints, create e-mail journeys and generate performance reports. /liliWork with Marketing and leadership to evolve the online sales journey, integrating existing and new tools and approaches that enhance personalisation. /liliSuggest improvements in digital storytelling and shoppable experiences to elevate engagement and conversion. /li /ul pstrongRequired Qualifications /strong /ppstrongTechnical Skills /strong /pulliMinimum 3–5 years of experience in luxury e-commerce or digital sales, preferably with a fine jewellery, luxury fashion, or watch brand. /liliExperience in managing sales and relationships with high-net-worth luxury clients. /liliProven track record of building client relationships through digital channels. /liliDeep understanding of luxury service principles and how to translate them into an online environment. /liliProficiency with Salesforce CRM, email marketing platforms, and digital communication tools /liliHands-on experience with Salesforce. /liliStrong verbal and written communication skills in English and Spanish (other languages a plus) /liliEmotionally intelligent, self-motivated, and comfortable with startup dynamics. /liliPassion for luxury, client storytelling, and the art of online relationship-building. /li /ul pstrongSoft Skills /strong /pulliStrong problem-solving abilities and analytical thinking /liliExcellent communication skills /liliAbility to work independently and manage multiple priorities /li /ulpbr/ppstrongAbout House of Wunder /strong /ppWe are a fast-growing exclusive luxury watches, jewelry, and lifestyle brand fusing captivating intensity with Swiss obsession to detail, creating wearable pieces of art that become an integral part of the personality of our clients. /ppOur philosophy is to refine your wild, igniting a lifestyle of elegance, adventure, and unforgettable moments. /p