About the Company
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air, and logistics solutions. Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050. Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world. Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located. More information:
About the Role
For our office in Barcelona, we are looking for an: Customer Care Officer (f/m/d) in Spain and reporting to the Customer Care Supervisor.
Responsibilities
Maximize the performance of the Group by optimizing the service delivered to the customer through quality bookings and a complete monitoring.
Serving the customer in all its queries and requirements.
Inform the customer on any shortcomings based on initial conditions (cost, delay...).
Update customer profiles, monitor invoices when cancelled bookings.
Check if change is possible and modify all bookings as per customer request in line with corporate guidelines.
Coordinate internally and/or respond to customer queries related to shipment.
Monitor shipment according to customer status and track and trace upon delivery.
Maintain daily, weekly and monthly reports/dashboards to stakeholders.
Participate to the promotion of relevant products or services when talking to customers.
Contact customers and manage/coordinate system modifications when needed.
Give guidelines and support booking or VIP/Special desk teams on all topics (process, dispute, customer profiles, etc.) if applicable.
Preferred Skills
Customer knowledge
Knowledge of the legal and/ or regulatory frame
Knowledge of commercial policy and offers
Customer service/ user support
Hygiene, safety and environment rules
Booking
Commercial relation
Customer invoicing
English & Portuguese
Software / IT Applications
Equal Opportunity Statement
CMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees. Our long-held inclusive policy improves performance, creates growth opportunities for all, aligns with our customer's values and enhances employee engagement. Join us and discover a world of opportunities.