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Supervisor Operations
Date : May 29, 2025
Location :
ES, Spain, Virtual, EUROPE
Start your journey with BCD: Grow, connect, collaborate, and celebrate with our global team.
Supervisor Operations (Remote)
Full time, Spain, France, United Kingdom
In this role, you will be responsible for the day-to-day management of a travel consultant team, including managing key performance indicators (KPIs), workload, providing assistance, and coaching. As the Operations Supervisor, you will also be the primary point of contact for team members and actively coach and develop the team to meet and exceed all performance targets.
As a Supervisor Operations, you will:
* Provide leadership to a team of travel consultants
* Collaborate with performance data to maximize team effectiveness
* Develop learning programs to address short- and long-term competency gaps
* Provide clients with industry information such as low fares, exchange costs, and penalties
* Maintain knowledge of necessary regulations (DOT, TSA, passports, visas, etc.)
* Monitor global distribution systems (GDS) queues daily to maintain quality control
About you:
* Extensive experience in the corporate travel management industry
* Relevant supervising experience
* Advanced skills in GDS Sabre
* Strong critical thinking and problem-solving skills
* Proficiency in Microsoft Office applications
About us:
We’re a market leader in travel management: We help people and companies travel smart and achieve more. Our clients include some of the world’s best-known and most innovative brands. We operate in more than 100 countries, with the majority of our 10,000+ employees working virtually. We’re committed to sustainability and driving success for our customers, our business, and ourselves. Learn more about BCD Travel.
Working at BCD means connecting, collaborating, and celebrating. You’ll be part of a virtual, dynamic, and flexible work environment that fosters a good work-life balance. Hear why people join BCD and learn about the great perks of life at BCD.
You’ll be offered:
* Flexible working hours and remote opportunities
* Opportunities to grow your skills and career
* Generous vacation days to rest and recharge
* A fair compensation package, including wellbeing tools
* Travel industry perks and discounts
* An inclusive work environment that celebrates diversity
Ready to join the journey? Apply now!
We’re dedicated to building a diverse, inclusive, and authentic workplace. If you’re interested but your experience doesn’t match all requirements, we still encourage you to apply.
We are committed to providing accommodations for all employees. For requests or more information, contact our Talent Acquisition department.
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