We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories around the world.
Job Description
PRIMARY RESPONSIBILITIES
* Implement a TFS Contract Management Policy
* Manage compliance to Contractual, Financial, Legal and other Requirements of all TFS contracts
* Management and supervision of TFS Global Quality System (GQS) to retain the TFS Global ISO 9001:2015, ISO 17020:2012 and ISO 17065:2012 + TIC Council CBCA Code of Practice certificate and/or any other global/regional accreditation/certification as applicable
* Identification of any potential synergy with other SBU’s of C&P, in any of the specific areas described under Specific Responsbilities.
* Participates in the development and implementation of TFS business strategy
* Participates in the preparation of TFS Tenders for ongoing or new contracts
SPECIFIC RESPONSIBILITIES
Contract Management
* Manages Government client’ performance requirements and client satisfaction measurement
* Responsible for identification of the contractual financial, legal and performance requirements (including amongst others Principal’s audits to SGS offices, payment of royalties, timeliness performance....etc)
* Monitoring Contractual requirements regarding audits, missions or equipments
* Responsible of communicating to VP identified contractual obligations to be operated by network (affiliates, liaision office ..) and ensure compliance.
* Responsible for the measurement of contractual requirements
* Responsible to maintain the contracts database (subcontractors, consultants, clients...etc)
* Keep informed VP and other concerned team members of upcoming contract’s expiration.
* Liaise with Treasury to ensure adequate preparation of financial guarantees linked to each respective contracts as appropriate
* Informs VP about any non compliant contractual requirements and request corrective actions.
* Business intelligence monitoring on any potential new lead.
Tenders Preparation
* Participates actively on tenders preparation
* Updates and Maintains tenders database
Quality Management System
* Lead the Global Standardization Team.
* Ensure the overall implementation and maintenance of the Quality System across the network in coordination with relevant parties (TFS country Managers, TFS local Standardization coordinators).
* Ensure that all documentation for Service execution and Quality Management System is up to date (Quality Policy, Manual & Procedures, Contract Instructions, Business rules, checklists, process flows, job descriptions...);
* Plan and follow up execution of internal quality audits;
* Plan, execute and chair Global quality meeting (at least once a year);
* Plan, execute, compile and present the Impartiality Mechanism (at least once a year)
* Provide support to the network on quality related matters.
* Certification to / Renewal of ISO 9001 certification, ISO 17020, ISO 17065 and/or any other global accreditation/certification of all key TFS offices;
* Ensure compliance of the Quality Assurance Audit Program
Liaison with certification/Accreditation bodies
* Coordination for the execution of ISO and TIC Council audits (use of resources, site selection...);
* Monitoring & optimization of audit costs;
* In collaboration with the Global Standardization Team, Support offices for preparing external audits and assessments (ISO & TIC Council) as appropriate;
* Review and validation of external audit reports and follow up of corrective actions;
* Preparation of HO for renewal (re-certification) audits (ISO and TIC Council).
Performance monitoring and reporting
* Review the consolidation of global KPIs statistics and quality highlights;
* Review and approval of reports prepared by the Global Standardization Coordinators on a monthly basis;
* Follow up of corrective actions implementation in cooperation with Global Standardization Coordinators (GSC);
* Identifies Key Performance Indicators related to contractual requirements included in any TFS contract
* Provide monthly reports to Business VP on achievement of objectives.
TFS Global Operational Assessments
* Scheduling and execution of global operational assessments (when applicable)
* Participation to Global / Regional Cross-Border assessments (when applicable)
Training
* Identify relevant quality and operations-related training needs;
* Provision of training on Quality Management Systems implementation to key offices;
* Identification of any potential synergy with other SBU’s of C&P, in any of the specific areas described above
Qualifications
Educational / Professional qualifications & Experience
* University degree in business administration, management or trade related topics
* 10 years experience in multinational company
* Supervisory or management experience of staff
* Qualification in Quality Management or related field
* Experience as auditor or successful completion of Lead Auditor course.
Required Skills/Competencies
* Proven experience in ISO 9001, ISO 17020 and ISO 17065 Standards
* Familiar with Quality Management Systems;
* Familiar with TIC industry activities
* Good communication skills;
* Ability to work with people of different cultural background;
* Fluent in English; any other languages are an advantage;
* Applies judgment and acts according to the SGS standards of ethics and integrity
Additional Information
All your information will be kept confidential according to EEO guidelines.