Client Operations Manager
Mojo Estates — House of Mojo
Location: Mijas, Costa del Sol, Spain
Full-time | On-site
Fixed salary + health insurance
La información a continuación detalla los requisitos del puesto, la experiencia esperada del candidato y las cualificaciones correspondientes.
About Us
House of Mojo is a group of companies operating across departments on Spain's Costa del Sol, with 55 employees and headquarters in Mijas. Where most agencies stop at the sale, we provide a fully integrated ownership experience — Mojo Estates, Mojo Rentals, Mojo Capitals, Mojo Sharing, Mojo Cleaning & Laundry, Legal, Finance, Marketing, Architect & Design Studio, Property Maintenance — and more — all under one roof. Our sales division, Mojo Estates, has a team of +20 Property Advisors serving international buyers. We are winners of the European Property Awards 2025/26 and ranked among the Top 100 Global Agencies. We deliver a structured, advisory-led service that sets us apart in one of Europe's most competitive property markets.
We are growing — and we need someone exceptional to hold it all together.
The Role
The Client Operations Manager is a new, cross-departmental position created to support
three critical functions:
1. Listing Support
Coordinate property marketing, photography scheduling, seller communication, and document management — freeing our listing team to focus on viewings, valuations and negotiations.
2. Buyer Journey Coordination
Support our Property Advisors with financial overviews, and client documentation. Coordinate the mortgage pre-approval process between buyers and our partner mortgage brokers — ensuring clients are financially prepared before the property search begins. You are the link between the client, the advisor, and the broker, keeping the process structured and on track.
3. After-Sales & Client Retention
Own the client relationship after completion. You ensure every buyer receives structured follow-up — from onboarding and service introductions to satisfaction check-ins and referral activation. You connect clients to the full House of Mojo ecosystem and turn every sale into a lasting relationship.
Who You Are
You are systematic and thorough — the kind of person who follows through on every detail without being reminded. You are genuinely warm and empathetic, and you care deeply about the experience clients have with us.
You prefer working behind the scenes, making others shine. You are patient, steady, and calm under pressure — multiple deadlines and parallel processes don't rattle you. People trust you because you are consistent and reliable. And above all: you have plenty of Mojo!
Must-haves:
* Exceptional organizational skills — you manage multiple parallel processes without dropping a single thread
* Strong written and verbal communication in English (our corporate language)
* Proficiency in at least one additional European language (strongly preferred)
* Experience with CRM systems and comfort with structured workflows
* A genuine interest in real estate, client service, or hospitality
* Legal right to work in Spain
* Already living close to Mijas, Costa del Sol
* Valid driver's license and own car
Nice-to-haves:
* Experience in real estate operations, property management, or client success roles
* Familiarity with Spanish property processes (NIE, notary, tax obligations)
* Background in hospitality, private banking, or wealth management client operations
* Familiarity with mortgage processes or financial coordination
What We Offer
* Fixed salary and health insurance
* 55 great colleagues with 100% Mojo
* A central role in one of the most ambitious property operations on the Costa del Sol
* Work-life on the Mediterranean — based at our headquarters in Mijas
* Professional development within a fast-scaling, multi-department group
How to Apply
Send your CV and a 1–2 minute video introducing yourself and explaining why this role
Interests you to:
We review applications on a rolling basis. xpzdshu The position is open immediately.