Giesecke+Devrient is a global company that offers security technologies, both in the physical and digital world. Every day, billions of people benefit from G+D innovations in their personal and business lives. With around 11,600 employees across 32 countries, we develop, manufacture, and distribute products and solutions for the safeguarding of payment processes, identities, connectivity, and data.
At G+D, we are looking for a Service Delivery Manager within the team based in El Prat de Llobregat, Barcelona.
She/He will be responsible for overseeing and managing multiple key functions within the Service Delivery Department at our Digital Solutions Data Center. This role combines some of the responsibilities of an IT Governance Manager, an IT Incident Manager, and an IT Service Delivery Manager. The individual in this role ensures that IT activities align with business goals, IT incidents are effectively managed, and IT services are delivered efficiently and in accordance with service level agreements (SLAs). They play a critical role in managing IT risks, ensuring operational stability, and optimizing IT service delivery.
Your Duties
IT Governance Management
* IT Governance Framework: Support the development and maintenance of the IT governance framework, including policies, procedures, and controls. Ensure compliance with regulatory requirements, industry best practices, and organizational objectives.
* Policy Development: Collaborate with senior management and stakeholders to develop IT governance policies, standards, and procedures. Communicate and enforce policies to ensure adherence across the organization.
* Compliance Management: Monitor and ensure compliance with relevant laws, regulations, and standards. Support and participate in assessments and audits, developing and implementing corrective action plans to address areas of non compliance.
* Risk Management: Identify and assess IT risks. Develop and/or support the development of risk mitigation strategies and controls. Monitor risk levels and recommend appropriate risk management actions.
IT Incident Management
1. Incident Response: Establish and manage an effective incident management process, acting as an Incident Manager in the case of major severity incidents. Ensure timely and appropriate responses to IT incidents, minimizing impact on business operations.
2. Incident Escalation: Coordinate and escalate incidents to appropriate support teams or management as required. Ensure timely resolution and communication to stakeholders.
3. Root Cause Analysis: Conduct thorough root cause analysis for major incidents. Identify underlying issues and implement or manage the implementation of preventive measures to minimize the occurren