Advantage Communications Group is looking for a Tier I IT Helpdesk Technician to join our team in Barcelona, Spain.
The IT Helpdesk Technician is responsible for answering questions and requests related to IT issues. As the first point of contact for our employees in Europe and America seeking technical assistance, the Helpdesk Technician provides remote support by contacting users who submitted a helpdesk request.
Essential Functions :
1. Interpret, evaluate, and resolve problems reported to the help desk regarding various hardware, software, and corporate systems.
2. Monitor all support ticket queues; open, resolve, or reassign tickets appropriately. Escalate advanced inquiries to the IT Manager.
3. Place service calls to outside vendors (Office 365, Microsoft Azure, etc.); monitor and track the call until the issue is resolved.
4. Onboard and offboard new and terminating employees, including equipment delivery, setup, software installation, and equipment return.
5. Maintain current records of problem tickets and their resolutions in the required database.
6. Stay informed and current with all procedures for systems and equipment, ensuring documentation is up-to-date and accurate.
7. Maintain inventory records of all assigned equipment.
Non-Essential Functions :
1. Assist in maintenance and patch management of end-user devices.
2. Other duties as assigned.
Qualifications : Work Experience
1. Bachelor’s degree in computer science or equivalent work experience.
2. Two to five years of experience supporting user requests in an IT Helpdesk environment.
3. Strong troubleshooting and problem-solving skills.
4. Understanding of computer systems, mobile devices, and other tech products.
5. Ability to analyze and address user needs.
6. Ability to diagnose and resolve basic technical issues.
7. Strong organization and documentation skills.
Physical Demands :
The physical demands described here are representative of those required to perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities.
1. Constant operation of a computer and other office machinery such as a calculator, copy machine, and printer.
2. Occasional movement inside the office to access file cabinets, office machinery, etc.
3. Ability to lift up to 35 pounds.
4. Ability to stand or sit for long periods.
5. Must have the ability to work in the Barcelona office.
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
Telecommunications and IT Services and IT Consulting
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