Job Description
Do you want to work for a global leader in customer service and support clients in the corporate finance sector? Our client is hiring German-speaking Customer Support Agents in the vibrant city of Madrid
Join the Airplus project as a Bilingual Customer Support Agent. You'll assist clients in resolving transaction and credit card inquiries, primarily in German, through phone and email. Benefit from comprehensive paid training and enjoy a relocation package to help you settle in smoothly
About the company
Our partner is a global leader in the customer service industry, delivering exceptional experiences for over 750 leading and digital-first brands. With 170,000 associates worldwide, they provide innovative customer service solutions and seamless customer experiences.
What will you do?
• Communicate with clients primarily in German (80%) and English (20%)
• Handle inquiries related to corporate credit cards and transaction issues
• Provide support via phone and email
• Ensure client satisfaction through professional and friendly communication
• Work Monday to Friday, 9:00–20:00 (split shifts), with one rotating day off per week
Candidate profile
• Native or fluent in German
• High level of English
• Customer-oriented with strong communication skills
• Reliable, flexible, and professional
• Eligible to work in Spain starting September 2025
Employer offers
• Permanent contract with a 2-month probation period
• Paid training under contract
• International and multicultural work environment
• Travel reimbursement up to €200 after 3 months of employment (ticket required)
• Financial aid of €300–€400/month (gross) for housing during the first 3 months (requires proof of accommodation