Technical Support Advisor (Portuguese-speaking) On-site
Job Openings Technical Support Advisor (Portuguese-speaking) On-site
About the job
Are you passionate about technology and eager to start or develop your career in the IT and software field? We are looking for Portuguese-speaking Technical Support Advisors to join our on-site team in A Coruña, supporting a global leader in software development .
If you already have experience as a Technical Support Agent or IT Technician, and you're motivated to work in a dynamic, international environment with cutting-edge technologies, this opportunity is for you!
Contract Type
Full-time (39h/week)
Schedule
Monday to Friday, 09:00-18:00
Salary: EUR19,738 gross/year
Your Responsibilities
Provide technical support and troubleshooting to users of software and cloud-based products.
Identify, analyze, and resolve customer issues efficiently and professionally.
Communicate clearly and empathetically to ensure a positive customer experience.
Document cases and follow company procedures accurately.
Collaborate with internal teams to address complex or escalated issues.
Requirements
Fluent Portuguese speaker (C2 and higher level).
Good command of English (written and spoken).
Education or experience in IT, ideally with knowledge in:
Cloud technologies
Microsoft products: Outlook, OneDrive, Exchange, SharePoint, Lync Server, etc.
Microsoft Windows (a plus)
Strong problem-solving and analytical thinking skills.
Ability to handle diverse customer interactions with empathy and professionalism.
Valid paperwork allowing employment in Spain
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