Digital SC Logistics & Customer Experience (CX) Analyst
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Job Description
Work Level: WL1
Scope: Global, Full-time
Reports to: Digital SC GTM Manager
Location: Barcelona, Spain
About Unilever Ice Cream
Unilever Ice Cream is the world's leading ice cream company, home to iconic brands like Magnum, Ben & Jerry's, and Wall's. We are preparing to become an independent company by the end of 2025, focusing on growth and innovation in the frozen treats industry.
Job Purpose
Drive innovation and lead the Digital Supply Chain (DSC) team to elevate our business by collaborating with global leaders and teams. This role is ideal for those passionate about data and digital transformation.
Key Responsibilities
1. Be part of the DSC team, a new group of 40+ FTE, pivotal in making Ice Cream a Digital First company.
2. Manage digital projects in SC Logistics & CX, assessing feasibility, developing business cases, and guiding projects from initiation to execution, including building solutions when necessary.
3. Support the migration and rebuilding of existing SC Logistics & CX systems during the transition to a standalone company.
4. Identify and evaluate local tools for potential replacement by global solutions as part of the digital agenda.
5. Collaborate with business and excellence teams to improve SC Logistics & CX capabilities continuously.
6. Serve as the primary contact for all SC Logistics & CX tech requests.
7. Enhance the visibility and reputation of the DSC GTM Tech team within SC.
Skills & Qualifications
* Bachelor's in Supply Chain Management, IT, Data Science, or related field.
* At least 2 years' experience in Supply Chain Logistics and/or CX, with strong digital and data management skills.
* Experience supporting large digital projects and cross-functional teams.
* Knowledge of supply chain best practices and emerging trends like AI and IoT.
Leadership & Values
* Demonstrate personal mastery, high performance, talent development, humility, customer focus, and business acumen, aligned with Unilever's leadership standards.
Additional Information
Unilever values diversity and encourages applicants from all backgrounds. We support inclusive hiring and employee development. If you have specific needs during the application process, please inform us.
Other Details
* Seniority Level: Mid-Senior
* Employment Type: Full-time
* Job Function: Distribution and Supply Chain
* Industries: Manufacturing, Food & Beverage
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