Merchant Operations Representative - German speaker
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About the Role
Join Groupon as a Merchant Operations Representative, where you'll be the behind‐the‐scenes problem‐solver who keeps our merchant partners and Sales Reps smiling. You'll handle pre‐launch checks, tackle inquiries, and team up with amazing people across the company to keep things running smoothly.
North Star
Deliver operational excellence and world‐class service to Groupon's global merchant community by providing fast, accurate, and empathetic support—the kind that keeps merchants happy and excited to work with us.
What You'll Do
Answer merchant inquiries via Sales Reps through email—quickly, accurately, and in line with SLAs (German + English required) - French is a plus!
Provide clear, solution‐oriented support and fix pre‐launch deal issues like a pro ️
Collaborate with Sales, Customer Service, Content Ops, Finance, and Risk for seamless experiences
Act as the link between merchants and internal teams, helping identify and eliminate recurring issues
Stay sharp by joining trainings, QA sessions, and team meetings
Become an expert in Groupon's deal lifecycle and use that knowledge to elevate merchant experience
What You Bring
Excellent communication in German and English
Strong computer skills (MS Office, CRM systems, web tools)
Experience in customer service or operations—especially in global/multilingual environments
Top‐tier attention to detail and multitasking abilities
Reliability, flexibility, and comfort in fast‐moving remote/hybrid setups
Curiosity, openness to feedback, and a love for continuous growth
Willingness to work rotating shifts when needed
Who You Are
Service‐oriented with a positive, proactive approach
Collaborative and adaptable — you thrive working with different teams
Detail‐focused and proud of consistently high‐quality work
Eager to grow, learn, and keep improving
Grounded in Groupon's values: Integrity, Ownership, and Respect
How We Measure Success
Service Quality: ISAT scores
Efficiency: SLA compliance + first‐contact resolution
Accuracy: QA results + error rates
Engagement: Training participation + process improvements
Collaboration: Feedback from peers & partner teams
Groupon
is an AI‐First Company. We're committed to building smarter, faster, and more innovative ways of working—and AI plays a key role in how we get there. We encourage candidates to leverage AI tools during the hiring process where it adds value, and we're always keen to hear how technology improves the way you work. If you're passionate about AI or curious to explore how it can elevate your role—you'll be right at home here.
Recruitment Fraud Notice
Groupon follows a merit‐based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings (and a sneak peek into life at Groupon), always check our official career website at Groupon Careers.
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