MCI is one of the fastest‑growing tech‑enabled business services companies in the United States, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and Any‑as‑a‑Service (XaaS) solutions across healthcare, retail, government and technology sectors.
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Technical Support Representative
Join our team of technical specialists who help customers troubleshoot and resolve hardware, software and connectivity issues via phone, chat or e‑mail.
Key Responsibilities
Provide first‑level technical support via phone, chat, or e‑mail.
Troubleshoot hardware, software and connectivity issues.
Guide customers through step‑by‑step solutions.
Document all technical issues and resolutions in the system.
Escalate unresolved issues to higher‑level support teams.
Stay updated on product knowledge and technical procedures.
Maintain high customer satisfaction through effective communication.
Qualifications & Experience
Must be 18 years or older.
High school diploma or GED required.
Fluent in English and Spanish.
Basic understanding of computer systems and troubleshooting.
Strong analytical and problem‑solving skills.
Excellent communication and customer service abilities.
Previous tech support or IT helpdesk experience is a plus.
Work Requirements
Must be authorized to work in the country where the job is based.
Must be willing to submit to a Level II background and/or security investigation with a fingerprint;
offers contingent on results.
Must be willing to submit to drug screening;
offers contingent on results (not applicable in Canada).
Benefits & Compensation
Competitive starting salary based on experience.
Health, dental and vision coverage (HMO and dental plans).
Medical, dental and vision benefits for the primary employee and in some locations for dependents.
Free meals during training.
Allowances for food, clothing, laundry and meals.
Performance and loyalty bonuses.
Employee shuttle services, company retreats and off‑site events.
Opportunities for growth, promotion and career advancement.
In‑house dental assistance worth ₱5,000 for easier access to quality care.
Versátil benefits options tailored to the employee’s location and role.
We Value Diversity and Inclusion
All aspects of employment at MCI are based solely on a person’s merit and qualifications. MCI maintains a work environment free from discrimination and harassment, and is an equal‑opportunity employer. The company complies with all applicable federal, state and local laws related to hiring and employment.
Job Environment
The position requires a highly sedentary work environment, with regular usage of a computer, telephone headset and office equipment. Occasional tasks may involve reaching, holding, and moving objects up to 40 pounds.
Americans with Disabilities Act (ADA) Compliance
MCI’s policy is to provide reasonable accommodations to qualified applicants or employees with disabilities unless such accommodations would cause undue hardship. xhfqzwm Requests for accommodations should be directed to Human Resources.
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