Depending on experience and qualifications.
Job Overview :
We are seeking a highly motivated and proactive Engagement Manager fluent in German and English to join our team in Málaga. In this role, you will be the key point of contact between our clients and internal teams, ensuring smooth communication and strong relationships. You will drive customer satisfaction and help ensure operational excellence across projects.
Key Responsibilities :
1. Act as a liaison between clients and internal departments
2. Oversee daily client engagement and ensure deliverables meet quality standards
3. Monitor KPIs and performance metrics, and implement improvement strategies
4. Collaborate with cross-functional teams to optimize workflow and client satisfaction
5. Manage escalations and ensure timely resolution
6. Provide regular updates and reports to clients and internal stakeholders
Requirements :
* Fluency in German and English (written and spoken)
* Previous experience in account management, client engagement, or project coordination is preferred
* Strong interpersonal and communication skills
* Ability to manage multiple tasks and stakeholders simultaneously
* Proficient in Microsoft Office and CRM tools
* Must hold either a Spanish Residence Card or EU ID
Relocation Support :
* Flight expenses reimbursement up to 500
* Assistance in finding accommodation upon arrival
* Additional 500 relocation bonus (see RelocationBonus_500 Webhelp Spain.pdf for details)
Why Join Us?
* Be part of an international, dynamic, and inclusive work environment
* Grow your career in a people-first company with strong development programs
* Live and work in sunny Málaga, one of Spain's most vibrant and livable cities
Ready to Apply?
We look forward to welcoming an enthusiastic and client-focused Engagement Manager to our team. Apply now to take your next career step in sunny Spain!
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