Descripción del trabajo
Responsibilities / Tasks
GEA is one of the largest technology suppliers for food processing and a wide range of other industries. The global group specializes in machinery, plants, as well as process technology and components. GEA provides sustainable solutions for sophisticated production processes in diverse end-user markets and offers a comprehensive service portfolio.
For our offices in Granollers, we are currently looking for an Order Management Specialist.
The main responsibilities are:
* Customer service: Answer phone calls and manage requests made by customers, distributing the call to other colleagues if necessary / departments. Receive customer requests via email and take care of its management.
* Eventually distributes requests from the common customer service Inbox to other colleagues in the department.
* Quotation Management: Receives requests and manages quotations. Follows up the acceptance of the offers whenever possible and in any case at the request of his superior.
* Order Management: Manage customer's purchase orders. Create Sales orders, purchase goods to central warehouse and follow-up delivery.
* Order delivery tracking, in coordination with Supply Chain & Logistics.
* Administrative management of service requests: Receives service requests and registers them in the system assigning initial date and service technician based on availability and area geographic (supported by Coordinator).
* Invoicing of services: proforma and final, after verifying that the documentation and data are correct. Tracking and receipt of orders for billing. Arise credit notes in compliance with the general approval guidelines.
* Management of maintenance contracts: registration of the relevant information of the contracts in the system, control of intervention dates, modifications in the list of materials during the term of the contract, billing.
* Management of incidents that arise during each phase of the "order to cash" process until resolution.
* Travel management of the technicians and the rest of the colleagues.
Your Profile / Qualifications
* Studies in Administration & Finance
* Minimum 3 years of experience in the Back-office department (Order Manager role).
* Training, knowledge, and experience in administration.
* Valuable to get experience as part of project management team.
* Sensitive leadership personality experienced in leading high performance production organizations.
* English (Advanced)
* High performance and result orientation.
* Outstanding communication skills.
* Convincing personality successfully pushing for results despite facing resistance.
* Ability to communicate with all levels within the organization.
We offer:
* A flexible remuneration package.
* Work-life balance hybrid working model as a combination of home-office and working in the office.
* 23 vacation days per year.
* Great work environment as part of a collaborative team.
* Internal training and career development opportunities at national and international level.
* Be part of a "Top Employer 2025" company.
GEA values equal opportunities. Applicants are therefore considered regardless of their age, gender, race, ethnic origin, skin color, religion, belief, descent, genes, disabilities, sexual orientation, marital status, veteran status or other characteristics worthy of protection. Applicants with disabilities are welcome and will be given preference if they have the same qualifications.
Did we spark your interest?
Then please click apply above to access our guided application process.
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