Key Responsibilities
* Collaborate with a top 15 global pharmaceutical company as a Service Operations Data and Reporting Analyst.
* Work within the HPS Operational Analytics team to ensure operational data, reporting, and analysis support all operational topics related to Human Pharma Services Organization.
Analysis Tasks:
* Contribute to Operational Analytics team responsibilities for Operational Data and Reporting for all Human Pharma Services Teams.
* Understand operational processes and data such as financial, forecasting, service KPIs, and demand management. Simplify processes and create governance for invoicing.
* Work with Service Owners to design operational processes supporting data required for service transparency and KPIs.
* Develop and maintain reporting and dashboards for HPS operational requirements.
* Support ROPUs and Service Account Leads (SALs) in providing forecasts and budget transparency.
Administrative Tasks:
* Assist the team with sourcing topics like contracts, PO creation, cost management, and documentation. Invoice management.
Requirements
* Bachelor's Degree in Information Management, IT or equivalent work experience required or Bachelor in Finance.
* Work experience in data management and/or process management.
* Demonstrated expertise in Finance and working with financial data (budgeting, budget consumption tracking, invoicing).
* Skilled in SQL and Tableau – intermediate.
* Ability to negotiate and influence across a matrix & cross-functional organization.
* Good judgment in evaluating benefits and risks and providing sound recommendations.
* Fluency in oral and written English; further language skills would be an asset.
* Strong collaboration, communication, and mediation skills.
* Strong results orientation.
* Ability to plan and organize work. Observation, interviewing, and listening skills.
About Us
* Omega CRM, a Merkle Company, is a global digital company specializing in accelerating Business Experience (BX) through customer-centric solutions, technology, and data – all enhanced by AI.
* We form the largest Customer Experience Management (CXM) agency in Spain as part of the dentsu group, offering end-to-end solutions integrating media, creativity, content, technology, and strategy.
* We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.
* Client satisfaction is at our core, and we've been recognized with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
* We believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.