Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we constantly strive to improve our solutions and to deliver results. If you've ever watched live television, news, sports, or entertainment, you've seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. Get behind the scenes and learn about what it takes to make live events possible. If that resonates, and you’re someone with integrity, commitment, and a strong drive to deliver great products, we’d love to hear from you.
Presente su candidatura después de leer los siguientes requisitos de habilidades y cualificaciones para este puesto.
Job overview
The Demonstration Artist and Trainer – Generalist is responsible for performing the commissioning and training of Ross products and integrating these into the Broadcast systems at client locations globally. The position requires above average knowledge on Ross Switchers, XPression, Dashboard and Ultrix. This front line individual is responsible for managing customer expectations, completing required documentation, providing end user technical & operational training and ensuring that the system performs as specified. This key individual works closely with our Sales and Technical Services Team to ensure delivery of the Ross Superior Customer Experience.
Who you report to
Manager, Demo & Training Solutions – EMEA
What we offer
Ross offers competitive salaries, comprehensive health plans, and several perks to help you perform at your best. Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, an employee share ownership program, development support, and a ton of fun social activities and events! Best of all, you will be part of the Ross Video family, and we've got an energizing environment here.
What the job is all about
Primary Activities
Onsite installation /training services
Complete required documentation
Customer/technical service
Troubleshoot technical/systems issues at customer facilities
Secondary Activities
Provide support to the implementation team, as required
Assist with set-up/demos and attend tradeshows as needed
Perform other related duties as required
Demonstrations
Perform on-site, off-site, online/remote customer demonstrations
Assist the services team with content creation, organization, and technical execution of trade shows throughout the year
Responsible for the operational and technical integrity of both the demo and training experience and offer effective solutions for areas of improvement in-house and online
Set up demo equipment, assist with set-up and prepare/test gear prior to demos
Maintain above average knowledge base and skill set in the functionality and demonstration of all system features for given product(s)
Develop demonstration techniques, methods, and materials for use by other demo staff
Training
Perform on-site, off-site, and online/remote customer training
Provide internal training for Ross staff
Maintain training equipment, assist with set-up and prepare/test gear prior to training sessions
Provide customer feedback to the MPM & TPM on product operation, features, and roadmap
Actively participate in Ross’ user forums, lead key discussions, and assist Product users
Specific product knowledge above average. Works to help support teammates technically or operationally
Self-sufficient, onsite problem solving, fulfilling all communication duties for all departments or people involved (Sales, TS, PM)
Superior communication with customers and internally regarding processes, setting-up and understanding customer expectations, raising issues if any
Proper etiquette when communicating with customers
Can correct, resolve issues, solve problems both internally and externally. Problem solves by collecting, recording, and analyzing missing information. Exercises own judgment when working on customer facing projects. Raises unusual problems to Manager
Pre-project coordination with customers, understanding and conveying full scope of work to the customer
Certified on 1 or more Products, technically, operationally, or both and proven experience in the field
Maximum 80% international travel is required and flexible schedule
Must have a valid passport and driver’s license
Tasks
Maintains the quality and integrity of Production Switchers, Character Generation & Graphics, Video Servers, and Ultrix product demonstration and training experience and offers effective solutions for areas of improvement
Provides technical guidance and support to the team of demonstration artists and trainers (both full time and freelance) on Ross Video’s Production Switchers, Character Generation & Graphics, Video Servers, and Ultrix
Provides regular feedback and monthly updates to the Manager of Training Solutions pertaining to the team’s successes as well as challenges in the field
Reviews and assesses each demo and training team member’s the Production Switchers, Character Generation & Graphics, Video Servers, and Ultrix product knowledge level and skill set, creates and maintains a skills matrix broken down by key product features, level of knowledge and skills, strengths and next level of internal training required
Puts plans and processes in place to provide internal training for demo and training team members
Works closely with Product Teams to ensure training is delivered to the demo and training team members, and training material is updated when new products or new features are released
Advises the demo and training team of new software releases and updates
Maintains above average knowledge base and skill set in the functionality and demonstration of Ross Video’s Production Switchers, Character Generation & Graphics, Video Servers, and Ultrix
Provides feedback on current industry trends to the PM – Production Switchers, Character Generation & Graphics, Video Servers, and Ultrix and the product team
Actively participates in the selection process for new Production Switchers, Character Generation & Graphics, Video Servers, and Ultrix demonstration artists & trainers within the team, conducts technical interviews
Develops internal and external training documentation, certification and videos and assists with initial orientation plans for new hires
Assists with planning demo and training team events, such as symposiums and team meetings
Who you are
Extensive knowledge of Ross Video’s Production Switchers, Character Generation & Graphics, Video Servers, and Ultrix
Post‑secondary degree related to television broadcast or appropriate work experience in a broadcast/post/corporate video environment
Proven ability to train adult learners within a technical framework
High level of customer service experience
Excellent understanding of all Ross Video products
Solid time / task management experience
Excellent communication and presentation skills
Knowledge of use of Ross Video products and a willingness to learn how to demonstrate and train on these products
Organized and very detail oriented
Ability to problem solve and trouble shoot
Ability to work under pressure and adapt to changing environments
Fluent in English with additional languages a bonus
Other
Maximum 80% travel
Must have a valid passport
Must have a valid driver’s license
Requirement to set‑up and tear down equipment – involves lifting up to 50 lbs, reaching, bending, stooping, cabling, etc…
Home based office
Various customer locations (broadcast studios, control rooms, educational facilities, houses of worship, sports arenas, tradeshows…)
Equity, Diversity & Inclusion
At Ross, we embrace diversity, and we want you to bring your authentic self to work. We are committed to building a team that includes a variety of backgrounds, perspectives, and skills. Inclusivity drives innovation and creativity, and that’s something we’re passionate about at Ross! We believe everyone should be able to enjoy a rewarding career at Ross, regardless of race, colour, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. xpzdshu If a disability means that you need any additional support during the recruitment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.
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