Expert
About Us : Grey Matter Digital is the premier chat provider behind some of the world's top creators. Built from 5+ years experience servicing creators and understanding supporting technologies, we understand that our industry can be challenging - with untrustworthy characters, unfair pricing, mismanaged accounts and a lack of high quality, highly trained and professional chatters available. In response, we have built the most data-driven approach to chat, to help clients understand their fans and maximize revenue. This approach empowers creators to build meaningful and profitable relationships with fans and subscribers while enabling them to focus more time and attention on what they do best - creating engaging content.
Overview :
The Client Success Associate will support the Client Success team in enhancing client satisfaction and retention. This role involves assisting with client onboarding, addressing inquiries, and ensuring a seamless experience for our clients.
Responsibilities :
* Organize, upload, and maintain content for assigned accounts, ensuring all assets and canvases are current.
* Assist in planning and executing campaigns, promotions, and follow-backs.
* Collaborate with the Success Manager and the Creative Team to tailor strategies to individual client needs.
* Provide real-time feedback and expert insights on account-specific details.
* Prepare the report for performance metrics for assigned accounts.
* Share actionable recommendations with management to optimize both internal and external success.
* Assist the Success Manager with client communication during off-hours, ensuring updates and tasks are followed through by the chat team.
* Partner with the Success Manager to maintain up-to-date systems and processes that support client success.
Requirements :
* Experience in client success, account management, or a related field, with a strong emphasis on supporting creators.
* Experience in customer service, client support, or account management roles.
* Excellent communication and interpersonal skills.
* Ability to multitask and prioritize in a fast-paced environment.
* Detail-oriented with strong organizational skills.
* Familiarity with content creation platforms and trends is a plus.
Benefits :
* Competitive Salary : Highly attractive compensation package commensurate with experience and skills.
* Remote Work : We offer flexible working hours and location options.
* Vacation Days : 24 vacation days a year plus one additional day added every year you are with us.
* Benefits : Comprehensive health and wellness benefits.
* Professional Growth : Opportunities for career advancement and personal development in a fast-growing company.
* Inclusive Culture : Be part of a diverse and collaborative team committed to innovation and excellence.
* Collaborative and Supportive Team : Working with team members that understand the importance of the work you’ll be doing.
We are a top agency in the industry, renowned for our expertise in supporting creators. Our exceptional support system and strong network set us apart. We prioritize authentic support and trust, aiming to transform client experiences rather than just focusing on numbers. We are committed to positively impacting the lives of our creators and employees, and offer life-changing opportunities and avenues for growth.
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