Join to apply for the Account Manager role at American Express Global Business Travel
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Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
If you’re passionate about drawing meaning from data and helping others remove roadblocks, this role may be perfect for you. As a Client Management Executive, you’ll support client managers and customer contacts on a day-to-day basis with their travel program, action plans, tracking and driving new strategies to improve their performance.
What You’ll Do
* Support client managers, service delivery teams, and clients by tracking and driving tasks and resolving concerns and issues
* Monitor and respond to questions in the client shared mailbox
* Lead monthly client reporting including global CSAT, TSF and global settlement in collaboration with the client manager
* Lead internal calls with internal teams, including monthly hotel attachment reporting
* Maintain client documentation including IATA, PCC and GDS
* Lead new product implementations for Amex GBT client management colleagues
What We’re Looking For
* Business travel industry expertise
* Knowledge of GDS systems (Galileo & Amadeus) preferred
* Organization, project management, and prioritization skills
* Excellent written and verbal communication skills
* Able to draw meaningful conclusions from raw data
* Proactive issue identification and resolution
* Experience building strong, inclusive working relationships in a diverse global work environment
Location
Spain
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
* Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
* Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
* Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
* We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
* And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
Seniority level
* Seniority levelNot Applicable
Employment type
* Employment typeFull-time
Job function
* Job functionSales and Business Development
* IndustriesEvents Services, Hospitality, and Travel Arrangements
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