This role conducts structured web research and outbound emails and phone calls to senior living communities in the USA to obtain current pricing, concessions, availability/occupancy, unit sizes, and supporting collateral (rate sheets, brochures, emailed follow-ups). The shopper then enters and updates this intelligence in the SeniorComps database to keep comp sets accurate, timely, and defensible.
What you'll do
* Complete high-quality "shops" of senior living communities by:
o Calling communities using company-provided Google Voice numbers and approved scripts
o Performing web research to validate and supplement findings
o Following up by email when needed to obtain written confirmation and collateral (e.G., rate sheets, pricing PDFs, marketing materials)
* Collect information from senior living communities:
o Current apartment rates by type
o Additional charges on top of the base rents
o Concessions and specials (move-in incentives, reduced fees, free months, etc.)
o Availability and inventory by unit type (number of total units at the property, number of available units)
o Unit sizes
* Enter, update, and maintain records in the SeniorComps database with:
o Accurate data entry, standardized terminology, and clear notes
o Dated updates and source documentation (phone + web + email, when available)
o Flags for discrepancies or unclear info
* Adapt your outreach posture based on the situation:
o Typically present as a prospective resident/family member
o Sometimes identify openly as market research when appropriate or requested
* Meet productivity and quality expectations, including a quota of 6 completed shops per day, with quarterly bonus eligibility for performance over quota.
How success is measured
* Volume: Completed shops per day, consistency over time, and performance above quota.
* Data quality: Completeness and accuracy of rates, unit details, and fee structures;
clarity of notes.
* Supportability: Ability to obtain and attach/retain supporting documentation (rate sheets, emailed confirmations, brochures, floor plans).
Qualifications
* Fluent English with strong writing ability (database notes and emails must be clean, professional, and error-free).
* Comfortable making frequent outbound calls and asking structured follow-up questions.
* Detail-oriented and reliable with structured data entry.
* Able to work full time on an Eastern Time schedule.
* Strong web research skills and comfort reconciling conflicting information across sources.
Preferred qualifications
* Prior experience in any similar roles involving research, outbound calling, or data/CRM systems
* Christmas Bonus: 30 days, to be paid in December.
* Major Medical Expense Insurance: Coverage up to $20,000,000.00 MXN.
* Minor Medical Insurance: VRIM membership with special discounts on doctor's appointments and accident reimbursements.
* Dental Insurance: Always smile with confidence!
* Life Insurance
* Vacation Days: 12 vacation days.
* + Floating Holidays: 3
* Cell Phone Reimbursement & Transportation Subsidy.
* Hybrid Scheme: Enjoy the best of both worlds, remote and in-office work.
* Multicultural Exposure: Work with operations within Mexico and the United States.
* MezTal Internal Events: Strike a healthy balance between your professional and personal goals.
* Exclusive Discounts: Benefits with different companies for being part of MezTal.
* Academic Agreements: Access to national universities and language schools.
* Career Growth: We will search for the best conditions for progressing in your career.
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