Overview
Join to apply for the
Receptionist SO/ Sotogrande
role at
Accor
.
SO/ Sotogrande is a luxury resort on the Andalusian coast, offering a spa, golf facilities and multiple restaurants and bars.
The role is based at the resort and involves guest service responsibilities typical of a hotel receptionist, including check-in/check-out and guest inquiries.
Responsibilities
Welcome guests with a warm and friendly demeanor, ensuring a positive first impression.
Assist guests with check-in and check-out procedures, including verifying reservations and processing payments.
Respond promptly and professionally to guest inquiries, requests, and complaints, resolving issues to ensure satisfaction.
Provide accurate information about resort facilities, services, and local attractions.
Manage room reservations, cancellations, and modifications using the property management system.
Coordinate with other departments to fulfill special requests, such as early check-ins or specific room preferences.
Record income and settle customer accounts ensuring that service standards are met.
Promote resort amenities, services, and upgrades to enhance guest experiences and drive revenue.
Offer personalized recommendations for dining, spa treatments, and activities within the resort.
Keep the workstation tidy and stocked with necessary materials according to guidelines.
Handle incoming calls, emails, and messages professionally and efficiently.
Communicate effectively with housekeeping, concierge, and other departments to ensure smooth operations.
Assist in coordinating guest arrivals, departures, and transportation arrangements.
Prepare reports on room occupancy, revenue, and guest feedback for management review.
Print and check cash transactions and postings before the end of the shift.
Ensure that daily police reports are sent correctly.
Assist and support the Bell Boy and Concierge when required.
Qualifications
Driving license and own vehicle.
High school diploma or equivalent; hospitality or tourism education preferred.
Fluent in English (oral and written); a third language is valued.
Previous experience as a receptionist or in a guest-facing role, ideally in a luxury hotel or resort.
Knowledge of the OPERA property management system is valued.
Strong interpersonal and problem-solving skills.
Highly responsible and reliable.
Ability to work well under pressure in a fast-paced environment.
Ability to work cohesively as part of a team.
Focus on guest needs while remaining calm and courteous.
Benefits
Attractive incentive plan.
Significant discounts on hotel services.
Discounts in Accor group hotels and collaborating companies.
Note: The listing may contain marketing copy and company descriptions included for context.
All information reflects the responsibilities and qualifications above.
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