IT Support Engineer I, Ops Tech Solutions (OTS)
Job ID: 3125475 | Amazon.com Services LLC
Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self‑motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.
About the Role
As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.
What Do We Offer?
Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. Our casual dress code at each of our locations (jeans, t‑shirts, safety shoes and, at times, a neon safety vest) keeps you comfortable on the job.
Key job responsibilities
* Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
* Ensuring infrastructure networking and computing systems remain available during production hours.
* Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
* Managing local technical projects.
* Maintaining or creating policies, procedures, and processes.
* Identifying root‑causes of operational issues and process inefficiencies.
* Supporting customers from multiple buildings in the area, as well as remote customers.
* Traveling within your local or regional area to support our customers.
* Physical requirements: lifting up to 49 lbs, standing, walking, and frequent pushing, pulling, squatting, bending, and reaching during shifts lasting up to 12 hours.
Basic Qualifications
* 1+ year of Windows Server technologies: AD, DFS, Print Services, SCCM experience.
* 2+ years of troubleshooting in a multi‑user high availability environment.
* 2+ years of PC repair, troubleshooting, deployment, and liquidation experience.
* 1+ year of IT client, server, and network service delivery experience.
* 2+ years of networking experience (DNS, DHCP, SSL, OSI Model, TCP/IP).
* 2+ years of corporate setting Windows, Mac or Linux operating systems support experience.
* 2+ years of supporting and maintaining a corporate network environment.
* High school or equivalent diploma.
* Ability to carry/lift up to 50 lbs and stand/walk during shifts lasting up to 12 hours, with frequent pushing, pulling, squatting, bending, and reaching.
Preferred Qualifications
* 2+ years of computer networking experience.
* Experience supporting video conference and teleconference equipment.
Compensation
The base pay for this position ranges from $47,700/year in our lowest geographic market up to $103,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job‑related knowledge, skills, and experience. Amazon is a total compensation company. Depending on the position offered, equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits. For more information, visit Amazon employee benefits.
Posted: December 29, 2025 (Updated 4 days ago)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
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