L2 IT Support Specialist Madrid Spain 6-9 Month contract Onsite
Essential Duties and Responsibilities: • Level 2 support for all hardware and
software related problems including troubleshooting and resolution. •
Monitor and process tickets / incidents. • Act as central point of contact as part of end user support. •
Install, configure, administrate, and monitor end user devices, such as workstations, laptops, and other mobile devices with different operating systems. • Maintain, configure, install, and monitor printers including centralized management software. • Perform equipment install-move-add-change operational processes as needed by the businesses. • Analyze and recommend new technology, upgrades, and services for end users. • Plan, purchase, inventory, and asset tagging of software, computer equipment, peripherals, including: preparation and implementation of IT relocations. • Rotation of on-call schedule for after-hours support. • Participate in various IT and business projects. •
Management and support of mobile computing devices (phones, tablets) and UMTS (contract management), where applicable. • IT support for warehouse management (scanner and printers), where applicable. • Responsible for telephone and network socket patch management, where applicable. • Participation in the continuous improvement of existing and new helpdesk processes. • Collection and administration of documentation.
High school diploma, GED, or country equivalent required • Associate’s degree preferred. • 2 + years of help desk and/or IT field technician experience in support of a medium-sized business (250 users or more) required • Successfully completed relevant vocational training in the IT sector e.g., as an IT Specialist or System Electronics Technician etc., or a comparable qualification