We are a leading automotive brand committed to delivering high-quality vehicles and exceptional customer service to the Spanish market. We are seeking an experienced After-Sales Warranty Manager to oversee and optimize the company's warranty management system in Spain. As a key responsible person for warranty policy implementation, you will ensure all warranty processes comply with brand standards, Spanish and EU regulations. Through effective problem-solving and data analysis, you will drive customer satisfaction and optimize operational costs.
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Manage and optimize after-sales warranty processes in the Spanish market, ensuring compliance with Geely brand standards and relevant Spanish and EU laws and regulations.
Regularly evaluate and optimize the warranty management system to improve processing efficiency and customer experience.
Data Analysis and Quality Improvement
Regularly analyze warranty data to identify potential quality issues and trends, and provide product improvement recommendations.
Based on data analysis, propose cost control and process optimization suggestions to enhance warranty operation efficiency.
Work closely with after-sales service, quality control, product engineering, and repair network departments to ensure accurate implementation of warranty policies.
Participate in warranty policy development and training preparations before new product launches.
Continuously track the latest regulatory changes in Spain and the EU regarding consumer rights, product quality guarantees, and after-sales services to ensure company compliance.
Represent the company in handling legal consultations and dispute resolution related to warranty matters.
Bachelor's degree or higher in Engineering, Quality Management, Automotive Technology, or a related field.
Minimum 5 years of experience in automotive after-sales service or warranty management, with preference given to candidates with OEM or authorized repair network experience.
Familiarity with Spanish and EU automotive after-sales service laws, regulations, and industry standards.
Excellent data analysis skills, able to identify trends and issues from warranty data and propose improvement plans.
Fluent in both Spanish and English, with strong written and verbal communication skills for effective collaboration with headquarters and local teams. xpzdshu
Capable of handling English technical documents and regulatory materials.