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Customer Care Specialist
31 October ****
MB92 Barcelona | Customer Care | Permanent
ASAP
Reporting to
Customer Care Manager
Responsibilities
Provide support and public relations to clients (captains, crew members, managers) present at the shipyard.
Manage client needs through the services offered (from booking to final invoicing), including:
Ensuring quality standards of the services provided.
Selecting accommodations and managing reservations.
Selecting and booking all types of vehicle rentals.
Coordinating medical assistance.
Managing health, beauty, and wellness services.
Organizing training courses for crew members.
Handling invoicing for all services contracted by the department.
Preparing reports.
Providing information and managing bookings for sports, cultural, and leisure events both in and outside the city.
Organizing, assisting, and attending regular group events and activities for all clients.
Planning and coordinating crew events:
Defining the customer experience.
Selecting, hiring, and managing necessary suppliers for events: catering, equipment rental, decoration, transportation, etc.
Required Skills
Excellent interpersonal skills.
Strong listening and customer service abilities.
Diplomacy.
Planning and organizational skills.
Teamwork.
Proficiency in CRM systems (Salesforce), Outlook, Word, and Excel.
Required Education
Degree in Public Relations, Protocol, Event Management, Tourism, and/or Communication and Marketing.
Professional proficiency in English and Spanish, both spoken and written.
Experience
Minimum of two years in similar customer service roles.
Experience in the yachting industry is highly valued.
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