Job Overview
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Por favor, lea detenidamente la información de esta oferta de empleo para entender exactamente qué se espera de los posibles candidatos.
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We are looking for a motivated and customer-focused
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Dutch-speaking Customer Support Specialist to join our growing team in Madrid. In this role, you will be the first point of contact for Dutch-speaking customers, ensuring a high-quality support experience and maintaining customer satisfaction.
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Key Responsibilities
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Provide excellent customer support via phone, email, and chat in
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Dutch and English
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Handle customer inquiries, complaints, and requests in a professional and timely manner
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Troubleshoot issues and provide appropriate solutions or escalates when necessary
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Maintain accurate records of customer interactions in the system
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Ensure customer satisfaction by delivering a high standard of service
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Work closely with internal teams to resolve complex cases
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Meet performance targets and KPIs (response time, resolution rate, customer satisfaction)
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Requirements
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Fluency in Dutch (C2 level)
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and good command of English (B2 or higher)
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Previous experience in customer support or a client-facing role is an advantage
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Strong communication and problem-solving skills
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Ability to work in a fast-paced environment
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Basic computer skills and familiarity with CRM systems
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Team player with a proactive attitude xugodme
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What We Offer
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Competitive salary package
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Relocation support (if applicable)
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Modern office in Madrid
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International and multicultural work environment
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Career development opportunities
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Training and continuous learning
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Preferred Profile
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Customer-oriented mindset
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Strong attention to detail
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Ability to remain calm under pressure
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Versátil and adaptable