User Research and UX Experts – Public Sector
Location:
Europe (remote/on-site as needed)
Duration:
Up to 12 months
Estimated Workload:
Short-term assignments / task-based consultancy
About the Opportunity:
We are creating a pool of User Research and UX Experts – Public Sector for a new FWC Contract:
EC-SG REFORM/2025/OP/0001. This contract involves providing consultancy services to support the design, development, implementation, monitoring, and evaluation of structural reforms in EU Member States. Experts in this pool will be contacted for specific assignments as they arise. If you have relevant experience, we encourage you to apply.
Key Responsibilities:
Design and conduct surveys to collect user feedback on existing public services.
Analyse feedback and behavioural data to inform user journey mapping and redesign.
Translate user needs into intuitive, accessible digital service models.
Support usability testing and inclusive design practices across pilot services.
Qualifications:
At least 5 years of experience in UX research or service design, preferably in government services.
Experience conducting qualitative and quantitative user research.
Familiarity with WCAG, digital accessibility, and public participation methods.
Ability to synthesise findings into actionable policy and service design recommendations.
El anuncio original lo puedes encontrar en Kit Empleo:
https:
//www.Kitempleo.Es/empleo/208728563/jp921-user-research-and-experts-public-sector-comunidad-madrid/?utm_source=html
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